As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store.
You'll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity.
You'll ensure our customers, both consumers and business, find the perfect solutions for their needs.
Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.
We have a Full-Time position (40 hours/week) available at our store in Ashburton which is located in the Canterbury Region.
Please note applicants must be available for rostered shifts from Monday – Sunday.
Ko tō mahi – what you'll do
You will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
Identify customer opportunities and confidently present our product offerings for both business and consumer customers
Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
Actively diagnose customer requirements and match them with appropriate One NZ products and services
Provide hands‐on technical support to customers, assisting with device setup, data transfer, and explaining product features
Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions




Ensure accurate sales orders and set proper customer expectations for service activation and billing
Na tōu rourou - what you'll bring
Our ideal candidate is customer obsessed in mindset with excellent communication skills.
You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
Customer obsession with excellent communication and interpersonal skills
Proven sales achievement with a track record of meeting or exceeding targets
Confidence in consultative selling with experience in solution-based sales approaches
Resilience and the ability to handle objections positively
Previous experience in telecommunications, technology, or retail sales environments
Understanding of both consumer and business customer needs
Comfort working rotational shifts including evenings and weekends
Motivation to stay current with technology and pursue informal learning to deepen your knowledge
Commercial mindset with the ability to identify and capitalize on opportunities
Uncapped commission structure with significant earning potential above your base salary
Comprehensive sales training, coaching, and mentoring from industry experts
Career progression pathways into business sales, management, or other areas of One NZ
A fully subsidised Southern Cross health insurance cover for you and your family.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
Recognition programs to celebrate your sales achievements
Please note our recruitment process:
To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.
As part of our commitment to a protected and secure workplace, we conduct criminal and credit background checks.
Please apply only if you're comfortable with this process.
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📌 Retail Agent (Ashburton) (Western Australia)
🏢 Vodafone New Zealand
📍 Western Australia