About The TeamTuro's marketplace grows when hosts succeed.
This regional team moves fast, values ownership, and believes the best insights come from being close to hosts.
You'll get exposure to strategic planning, data, and cross‐functional execution.
This role sits at the intersection of program execution and host engagement: you'll run the programs and spaces that bring hosts together, help them learn from each other, and deepen their connection to Turo's mission.
The position includes community and host engagement, with a clear path into broader supply programs such as host quality and performance.
We value proactive builders who use AI to move faster and get energy from working directly with people.What You Will DoOwn and operate Turo's host community presence online, managing discussions, content cadence, and engagement across the Australia regionRun regular host engagement events on Zoom and organise our annual community event calendarManage relationships with the region's largest and highest‐potential hosts, serving as their primary point of contact and ensuring they have what they need to be great Turo hostsMonitor host quality signals (ratings, cancellation rates, qualitative guest feedback); use data and host tiering to identify top performers and raise the performance floor across the regionIdentify inefficient processes in host management and engagement, and build automations or workflows to address themGather qualitative feedback from hosts and synthesize it with quantitative data into clear, actionable insights shared with managers and cross‐functional partnersWork closely with Product Marketing Managers to ensure new product rollouts communicate clearly to hosts, and partner with Australia Marketing on local initiativesExecute assigned workstreams with initiative,



managing tasks and timelines in Asana and keeping project documentation currentYour ProfileStrong verbal and written communication; can simplify complexity and write/speak with warmth and clarityComfortable facilitating a Zoom, holding a large‐host conversation, and running a structured program in a dayExperience building with AI: uses Claude, ChatGPT, or similar as a core part of work, and leverages Zapier, Make, or no‐code tools to automate repetitive tasks; portfolio of automations/side projects is valuedComfortable interpreting dashboards and standard reports to guide prioritization; an eye for quality metrics that drive host performance is a plusOrganised and dependable; excellent follow‐through, attention to detail, and ability to manage multiple workstreams with minimal hand‐holdingDemonstrates Turo's values through work product and interactions with teammates and hosts1–2 years in customer success, community management, program coordination, or a related fieldFamiliarity with CRM or data dashboards (Salesforce, Tableau, Domo) is a plusSome exposure to SQL is a plusBachelor's degree or equivalent experience preferredCompensation and BenefitsBase salary range in Sydney: $72,000–$90,000 annually.
Eligible for equity and benefits based on objective factors.Competitive salary, equity, and perks for all full‐time employeesEmployer‐paid medical, dental, and vision insurance (country specific)Retirement employer matchLearning & Development stipend to invest in your professional developmentTuro host matching programTuro travel creditCell phone and internet stipendPaid time off to relax and rechargePaid holidays, volunteer time off, and parental leaveIn‐office lunch, office snacks, and fun activities for hybrid and full‐time employeesWork ScheduleHybrid schedule: in‐office 3 days per week (Monday, Wednesday, Thursday).
EEO StatementTuro is an Equal Opportunity Employer.
Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
We welcome people of different backgrounds, experiences, abilities, and perspectives.
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📌 Community & Supply Programs Associate (New South Wales)
🏢 Turo
📍 New South Wales