Technology Officer – Level 1 & 2 IT Support
Contract: 5 Months
Start Date: ASAP
Rate: $ market rate
Location: Brisbane
Whizdom is partnering with Queensland Government to recruit a Technology Officer – Level 1 & 2 Support.
We are seeking an energetic and customer-focused IT professional to join a collaborative support team, providing high-quality desktop and helpdesk services across a large enterprise environment.
This is an excellent opportunity for someone with a passion for technology, strong troubleshooting skills, and a commitment to delivering outstanding customer service.
About the Role
As a Technology Officer, you will be responsible for providing Level 1 and Level 2 technical support services, ensuring incidents and service requests are resolved efficiently and professionally.
You will work closely with end users and specialist technical teams to troubleshoot issues, maintain documentation, and support a range of IT initiatives.
Key Responsibilities
Provide Level 1 and Level 2 desktop and helpdesk support
Monitor and manage incoming service requests and incidents
Troubleshoot and resolve hardware, software, and device-related issues
Escalate complex incidents to specialist support teams as required
Ensure service requests are actioned within agreed timeframes
Support hardware deployments, device imaging, and software installations
Maintain and update technical documentation, knowledge articles, and asset records
Assist with the delivery of IT projects and technology initiatives




Participate in team meetings and contribute to continuous improvement activities
Deliver exceptional customer service and technical support to end users
Mandatory Skills & Experience
Minimum 6 months' experience in a similar IT support role or relevant formal training
Strong knowledge of Windows operating systems
Experience supporting users within an enterprise IT environment
Sound knowledge of Microsoft 365 applications and services
Experience supporting desktops, laptops, and mobile devices
Proven experience diagnosing and resolving hardware and software issues
Robust analytical and problem-solving skills
Excellent communication, customer service, and telephone support skills
Understanding of ITIL principles, including Incident, Change, and Problem Management
Experience with Active Directory and Microsoft Azure administration
Experience using IT Service Management platforms such as ServiceNow
Highly Desirable
Experience with any of the following will be highly regarded:
Virtual Desktop environments
SharePoint
Mobile Device Management (MDM) solutions
PowerShell scripting and automation
What's on Offer?
Competitive market rates
Exposure to a large and dynamic enterprise environment
Supportive and collaborative team culture
Opportunity to broaden your technical skills across a diverse technology landscape
If you're a customer-focused IT skilled who enjoys solving technical challenges and helping people get the most from technology, we'd love to hear from you.
Apply now.
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📌 Technology Officer (Brisbane)
🏢 Whizdom
📍 Brisbane