Techforce is partnering with a well-established organisation to recruit an experienced IT Support Specialist for a permanent, full time opportunity based in Melbourne.
This is a hands‐on role suited to someone who is confident working independently, takes ownership of issues, and enjoys providing reliable Level 1/2 IT support across a broad internal technology environment.
Key Responsibilities
Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
Configure and deploy laptops, mobile phones, and end‐user technology
Support onboarding and offboarding, including account setup, access removal, and device recovery
Maintain IT assets, registers, and device lifecycle processes
Support reporting and business visibility through Power BI
Assist with system maintenance, patching, and general infrastructure support
Maintain accurate documentation, service records, and asset information
Liaise with internal stakeholders and external vendors where required
About You
Level 1/2 IT support within a helpdesk or service desk environment




Supporting Windows environments and end‐user devices
Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
ITSM/ticketing systems, user access, and device management
Troubleshooting hardware, software, and basic network connectivity issues
Power BI, including creating, maintaining, or supporting reports and dashboards
You will also be:
Hands‐on and proactive, with a willingness to roll up your sleeves
Comfortable working autonomously and managing competing priorities
Someone who takes ownership and follows issues through to resolution
A strong communicator with a practical, customer‐focused approach
Experience with SharePoint administration, Veeam, Power Automate, Microsoft Copilot, or virtual infrastructure will be highly regarded.
What's on Offer
Permanent full‐time role
Melbourne‐based position
Broad technical exposure
Opportunity to play a key role in day‐to‐day IT operations
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📌 Information Technology Support Specialist (Melbourne)
🏢 Techforce Personnel
📍 Melbourne