Manage a portfolio of injury/illness claims with compassion and professionalismCollaborate with medical providers and employers to drive return-to-work outcomeWork on site with a values-driven team offering support and growth opportunitiesSupport real recovery.
Empower real lives.Are you someone who thrives on helping others get back on their feet?
Do you want your work to have real meaning every single day?
Our client -a trusted leader in the general insurance industry - is expanding their team and looking for a compassionate, confident, and proactive Case Manager to join their growing Carlton office.Make a Real Difference Every DayIn this full-time, permanent role, you'll be at the heart of someone's recovery journey.
You'll guide individuals through injury or illness claims with empathy and precision, helping them move forward and return to meaningful work.
Working in a supportive and values-driven environment, you'll collaborate with a wide network of stakeholders and be part of a team that genuinely cares.What You'll Do:Take ownership of a diverse portfolio of injury and illness claims, managing them from start to finishLiaise with medical providers, employers, and claimants to create safe and effective return-to-work plansMake confident liability decisions, set reserves accurately,



and implement tailored recovery strategiesKeep all documentation and plans transparent, compliant, and up to dateProvide guidance and reassurance to claimants, ensuring a seamless and respectful claims experienceWhat You'll Bring:At least 2 years of experience managing end-to-end injury or illness related insurance claimsA confident decision-making approach with exceptional organisational skillsThe ability to build rapport easily and communicate with empathy and professionalismA self-starter mindset with the ability to juggle competing prioritiesProficiency in Microsoft Office and claims management systemsWhy You'll Love It Here:Join a welcoming, people-first team that celebrates individual contributionEnjoy a Monday-Friday, on-site role in Carlton that brings structure and supportAccess to ongoing training and real career development pathwaysWork in a culture where integrity, collaboration, and service excellence are more than just wordsIf you're ready to bring your case management expertise into a role that offers purpose, growth, and impact—apply today.
Be part of a team that helps people rebuild their lives, one step at a time.
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📌 Insurance Case Manager - Injury And Illness (Melbourne)
🏢 Recruitflex
📍 Melbourne