We are seeking an experienced and enthusiastic
Field Engineer / Service Technician
to join our Melbourne-based team, supporting optometry and ophthalmic customers across Victoria. As part of our strong sales and service team, you'll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.
This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You'll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Victorian sales team.
Working at Optimed, part of EssilorLuxottica
Benefits
Generous yearly
$1,500 product allowance
and
Family & Friends discounts of up to 50% off
to splurge across all our brands -
OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
Up to 50% off Oakley
eyewear and apparel throughout the year.
Local and global volunteering opportunities
through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
Your Responsibilities
Equipment installation, including associated system software
Remote phone and online trouble shooting and IT support
Device repairs at customer sites and in Service workshop
Ensure that the equipment is prepared and QA complete prior to installation




Maintain effective relationships and build trust with customers
Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
Logging all faults within the company and manufacturer service systems
Effective communication and management of major repairs and escalations for complex issues
About You
Proven success in medical device service and support, ideally in a related field
Able to complete manual movement of equipment, when required
Excellent problem solving, analytical, trouble shooting skills
Excellent time management and planning skills
Clear and helpful telephone manner and interpersonal skills
Self-motivated, results-oriented, and able to work autonomously
Versatile with work travel, with occasional overnight to stays support regional customers
Valid driver's license
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
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📌 Field Service Technician (Melbourne)
🏢 Essilor
📍 Melbourne