We are seeking an experienced Account Manager to join Australian IT Group in Mount Waverley, Victoria. This is a full-time position that plays a crucial role in building and maintaining solid client relationships whilst driving revenue growth and customer satisfaction. As an Account Manager, you will be the key point of contact for our valued clients, responsible for understanding their business needs and ensuring they receive exceptional service and support. This role is essential to our commercial success and offers the opportunity to make a meaningful impact on our clients businesses whilst contributing to the overall growth strategy of Australian IT Group.
Key responsibilities
Manage and nurture existing client relationships to ensure retention and identify upsell and cross-sell opportunities
Serve as the primary point of contact for assigned accounts, addressing client inquiries and concerns promptly and professionally
Conduct regular account reviews with clients to assess satisfaction levels and understand evolving business requirements
Develop and implement strategic account plans to achieve revenue targets and support client success objectives
Collaborate with internal teams including sales, technical support and service delivery to ensure seamless client experiences
Identify and pursue new business opportunities within existing accounts to expand our service offerings
Prepare and present reports on account performance, pipeline activity and sales forecasts to management
Maintain accurate and up-to-date client information and account records in our CRM system
Participate in industry events, networking activities and client meetings to strengthen business relationships
Contribute to the achievement of departmental sales targets and key performance indicators
What we're looking for
Proven experience in an account management or similar relationship management role, ideally within the IT services or technology sector




Strong understanding of sales principles and demonstrated ability to identify and close sales opportunities
Excellent communication and interpersonal skills with the ability to build rapport with clients at all levels
Proficiency in using CRM systems and other sales management tools
Demonstrated ability to manage multiple accounts simultaneously whilst maintaining high levels of organisation and attention to detail
Strong problem-solving skills and the ability to respond to client issues with professionalism and urgency
Self-motivated and results-driven with a proven track record of meeting or exceeding sales targets
Knowledge of IT services, solutions or related industry landscape is highly desirable
Excellent written and verbal communication skills
Ability to work independently and as part of a collaborative team
What we offer
We offer a competitive salary package, opportunities for professional development and training to enhance your skills and advance your career
We foster a collaborative and inclusive work environment where your contributions are valued and recognised
Our team benefits from versatile working arrangements where appropriate, allowing you to balance your professional and personal commitments
We also provide comprehensive employee support programmes and wellness initiatives to ensure our team members thrive both professionally and personally
Join us and become part of a progressive organisation that invests in its people
About us
Australian IT Group is a leading provider of IT solutions and services, dedicated to helping businesses leverage technology to achieve their goals. With a strong commitment to innovation, customer excellence and integrity, we have established ourselves as a trusted partner for organisations across various industries. Our team is comprised of experienced professionals who are passionate about delivering exceptional service and driving positive outcomes for our clients. We pride ourselves on our collaborative culture, our commitment to continuous improvement and our focus on building lasting relationships with our clients and partners.
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📌 Account Manager (South Australia)
🏢 Australian IT Group
📍 South Australia