Working at Melba Support Services (Melba)
We support people with disability to live the life they want.
We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the **** National Disability Award for Excellence in Service Quality.
Why Join Us?
We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
Position Purpose
To support the effective coordination and administration of service vacancies across Melba by managing day‐to‐day vacancy, enquiry and intake activities under the direction of the SDA/SIL Vacancy Management Lead.
The role focuses on accurate vacancy tracking, timely progression of enquiries and referrals, and coordination of onboarding activities to support efficient utilisation of services and a positive experience for individuals, families and stakeholders.
The SIL Vacancy & Intake Officer operates within established processes, escalating complex, high‐risk or decision based matters to the SDA/SIL Vacancy Management Lead.
Key Accountabilities
Vacancy Coordination
Maintain accurate and up‐to‐date records of service vacancies and capacity across programs
Coordinate and process enquiries, referrals and expressions of interest for service vacancies
Support the matching process by gathering, documenting and checking information relating to individual needs and service capability
Monitor vacancy progress and proactively follow up actions to support timely movement through the intake pipeline
Identify and elevate vacancy barriers,



risks or delays to the SDA/SIL Vacancy Management Lead
Intake & Onboarding Support
Act as an operational contact point for service enquiries and referrals, ensuring timely and respectful responses
Support end‐to‐end intake and onboarding activities by coordinating documentation, communications and system updates
Ensure intake information is complete, accurate and prepared to support allocation decisions made by the SDA/SIL Vacancy Management Lead
Coordinate onboarding actions with internal teams to support smooth service commencement
Escalate complex intake issues, risks or suitability concerns in line with escalation protocols
Stakeholder Coordination
Liaise with internal teams including Operations, Support Coordination and other service stakeholders to progress vacancy and intake matters
Coordinate information flow between stakeholders to support timely onboarding and service access
Prepare updates, summaries and supporting information for review by the SDA/SIL Vacancy Management Lead
Escalate sensitive, complex or high‐risk matters requiring leadership intervention
Data & Reporting
Maintain accurate records of service vacancy status, enquiries, referrals, placements and pipeline activity
Support routine reporting on vacancy levels, intake progress and service utilisation
Ensure data integrity and timely updates across systems and tracking tools
Identify data gaps, inconsistencies or system issues and elevate for resolution
Process & Continuous Improvement
Apply agreed vacancy and intake processes consistently in day‐to‐day operations
Identify process issues, delays or inefficiencies and provide feedback to the SDA/SIL Vacancy Management Lead
Support implementation of updated processes, tools and templates as directed
Contribute operational insights to support continuous improvement initiatives
Front-of-House Support




Support front‐of‐house and entry‐point teams to capture accurate and consistent enquiry information
Assist with triage and prioritisation of enquiries under established guidelines
Provide timely follow‐up communications with individuals, families and stakeholders as directed
Represent Melba professionally in all vacancy related interactions
Key Selection Criteria
Experience in disability services, accommodation, administration or coordination roles
Strong organisational and time management skills
Ability to manage multiple tasks and competing priorities
Robust communication and stakeholder engagement skills
Ability to work collaboratively and escalating issues appropriately
Understanding of NDIS, participant needs and SIL environments (desirable)
Requirements
A current NDIS Worker Screening Check and Working with Children Check (or willingness to obtain)
Strong computer skills and ability to maintain accurate documentation
Ability to manage sensitive information with professionalism
Commitment to OHS&W; policies, procedures and mandatory training requirements
Occupation Health Safety and Wellbeing (OHS&W;)
Take reasonable care for their health, safety, and wellbeing and that of others
Follow OHS&W; policies and procedures
Report hazards, near misses and incidents
Contribute to a positive safety culture
Inclusion at Melba
Melba Support Services recognises the contribution that a diverse workforce makes to continuousimprovement and service delivery and is an Equal Opportunity Employer. Melba Support Services valuesdiversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilitiesand from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba SupportServices is committed to making reasonable adjustments to the recruitment process and day-to-day work.As a provider of supports and services to children, Melba is committed to ensuring that every child feels safeand respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeingand safety comes first, that they are supported to achieve their potential, respected, and protected fromabuse and neglect.
#J-*****-Ljbffr

📌 Engagement And Intake Officer (Victoria)
🏢 Melba Support Services
📍 Victoria