Case Manager | Carlton VIC
Support real recovery. Empower real lives.
Are you someone who thrives on helping others get back on their feet? Do you want your work to have real meaning every single day? Our client -a trusted leader in the general insurance industry - is expanding their team and looking for a compassionate, confident, and proactive
Case Manager
to join their growing Carlton office.
Make a Real Difference Every Day
In this full time, permanent role, you'll be at the heart of someone's recovery journey. You'll guide individuals through injury or illness claims with empathy and precision, helping them move forward and return to meaningful work. Working in a supportive and values-driven environment, you'll collaborate with a wide network of stakeholders and be part of a team that genuinely cares.
What You'll Do:
Take ownership of a diverse portfolio of injury and illness claims, managing them from start to finish
Liaise with medical providers, employers, and claimants to create safe and effective return-to-work plans
Make confident liability decisions, set reserves accurately, and implement tailored recovery strategies
Keep all documentation and plans clear, compliant, and up to date
Provide guidance and reassurance to claimants, ensuring a seamless and respectful claims experience




What You'll Bring:
Ideally at least 2 years of experience managing end-to-end injury or illness related insurance claims
A confident decision-making approach with exceptional organisational skills
The ability to build rapport easily and communicate with empathy and professionalism
A self-starter mindset with the ability to juggle competing priorities
Proficiency in Microsoft Office and claims management systems
Why You'll Love It Here:
Join a welcoming, people-first team that celebrates individual contribution
Enjoy a Monday-Friday, on-site role in Carlton that brings structure and support
Access to ongoing training and real career development pathways
Work in a culture where integrity, collaboration, and service excellence are more than just words
Experience across other personal injury insurance streams is highly transferable. If you have managed end-to-end claims within WorkCover, workers' compensation, superannuation, life insurance, CTP, income protection, salary continuance, or disability claims, we encourage you to apply. This role focuses on income protection claims, with a similar end-to-end case management, recovery and return-to-work process.
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📌 Case Manager (Melbourne)
🏢 Recruitflex
📍 Melbourne