This is a senior engineering role for someone who knows their way around a security-focused MSP environment and wants to work somewhere where compliance and cybersecurity are genuinely central to what the business does – not just a line on a service catalogue.
You'll be joining a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Your clients need to meet serious compliance requirements – Essential Eight, ISO frameworks – and they rely on your expertise to keep their environments secure, stable and audit-ready. You'll be the most senior technical voice in the room and the person the rest of the team escalates to when things get complex.
Position:
Full time, Permanent
Salary:
Up to $130k + Super
Work arrangement:
On-site, with hybrid
Other requirements:
Full Australian working rights, ability to obtain security clearance may be required
WHO ARE WE?
We're a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Security and compliance are core to everything we do, and our clients hold us to a high standard – which is exactly what keeps the work interesting. We're a tight-knit team that backs each other, and we're looking for a senior engineer who wants to lead from the front technically.
WHAT WILL YOU BE DOING?
Acting as the senior escalation point for complex technical issues across the client base
Owning and managing security-focused client environments to Essential Eight and ISO compliance standards




Administering Microsoft 365, Intune and cloud environments across a portfolio of SMB clients
Managing and optimising the toolstack – Datto, Autotask, Kaseya – at an advanced level
Conducting security assessments, identifying gaps and implementing remediation plans
Mentoring L2 engineers and supporting their technical development
Leading projects including migrations, infrastructure upgrades and security improvements
Maintaining documentation and ensuring client environments are audit-ready
Liaising with clients at a senior level on technical strategy and compliance outcomes
Solid L3 experience within an MSP environment
Strong hands-on experience with Microsoft 365, Intune and cloud infrastructure
Working knowledge of Essential Eight and ISO compliance frameworks
Advanced experience with Datto, Autotask and Kaseya (or equivalent RMM/PSA platforms)
Experience conducting security assessments and implementing remediation plans
The communication skills to engage confidently with clients and internal stakeholders at all levels
Full Australian working rights
Experience supporting clients in or adjacent to government or defence sectors
Microsoft, security or compliance certifications (e.g. MS-500, AZ-500, CISSP, or similar)
PowerShell scripting experience
Experience building or improving compliance frameworks for SMB clients
Prior experience mentoring or leading a small technical team
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📌 Senior Information Technology Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra