Archiclad is an Industry leader in supply & distribution of Building Products to the internal and external lining market. The Service Centre Manager will oversee daily operations of the Warehouse, and trade counter, ensuring a high level of customer service. The manager will be able to not only deliver on, but exceed customer expectations. Having a sound understanding solution based customer service, the SCM will also have the ability to manage staff effectively.
What You'll Do
Leading the service centre team — supervising a small team, building a customer-first culture.
Mange Inventory levels, forecast and ensure stock levels are sufficient to meet customer demand, as well as maintaining accurate electronic stock levels.
Assisting Business Development Managers with quotes and tenders, and meeting the operational needs of their customers.
Resolving customer complaints, monitoring feedback and identifying new business opportunities.
Gathering and reporting on market intelligence — pricing, products, delivery, competitor activity
Championing OH&S; — implementing policies, conducting OH&S; meetings and driving continuous safety improvement
About you




You're an experienced operations or service leader who thrives on building high-performing teams and delivering results. You bring:
Proven leadership experience in a service, logistics or operations environment.
Strong commercial acumen — comfortable with quoting, budgeting, forecasting
A genuine customer-service mindset and the ability to turn feedback into action
Solid understanding of WHS obligations in an industrial setting.
Excellent communication skills and the ability to influence across sites and functions.
Knowledge of Building products whilst not essential, would be highly regarded.
A continuous-improvement mindset — always looking for ways to sharpen processes and team output
Happy to lead from the front - this is a very hands on role.
What We Offer
Stability:
A secure, stable full-time role with a local, privately run business.
Market-competitive salary Package:
Negotiable upon experience
Great Culture:
A friendly, easy going, and active team environment.
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📌 Service Centre Manager (Melbourne)
🏢 seek.com.au
📍 Melbourne