Specialist Medical Receptionist/Administrator
JOIN A FRIENDLY AND QUALIFIED SPECIALIST PRACTICE
We are seeking an experienced, organised and compassionate Medical Administrator / Medical Receptionist to join a busy orthopaedic specialist practice in Windsor.
This is an excellent opportunity to become part of a small, supportive team where patient care is our priority. Working alongside a delightful Senior Personal Assistant, you will play an important role in ensuring the smooth day-to-day operation of our consulting rooms while providing exceptional service to patients throughout their treatment journey.
About the Role
This varied position includes reception, medical administration, patient coordination and clinical support. Your responsibilities will include:
Greeting patients and providing a warm, professional first impression.
Managing appointments, waitlists and consulting schedules.
Answering telephone enquiries and responding to emails.
Processing referrals and registering new patients.
Preparing clinic files and ensuring all imaging and clinical documentation is available for consultations.
Managing patient accounts, Medicare and private billing.
Uploading clinical correspondence and reports into Gentu.
Generating clinic letters using Lyrebird.
Liaising with hospitals, imaging providers,
GPs and allied health professionals.
Assisting with document management, scanning, filing and general administrative duties.
Supporting the Senior Personal Assistant with the daily running of the practice.
About You
Ideally, you will have:
Previous experience in a medical reception or specialist practice.
Excellent communication and interpersonal skills.
Outstanding organisational skills and attention to detail.
A caring, patient-focused approach.
The ability to prioritise and multitask efficiently.
Confidence using medical software (experience with Gentu is highly regarded).
Knowledge of Medicare and private health billing.
A commitment to maintaining patient confidentiality.
The ability to work independently while contributing to a collaborative team.
Experience with Gentu (or similar).
Experience using Lyrebird or medical dictation software.
Previous orthopaedic or specialist consulting experience.
What's on Offer
A welcoming and supportive team environment.
A varied and rewarding role with patient interaction and administration
Permanent part-time employment with flexibility (2-3 days per week).
Excellent renumeration for the ideal candidate.
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