Guest Services Agent - Lake House Daylesford
Full time | Daylesford, VIC | Working Holiday Visa welcome |
NO VISA SPONSORSHIP ON THIS ROLE
Some hospitality careers begin at a front desk. The best ones begin at a front desk that belongs to one of Australia's most celebrated properties.
Lake House is a 33-room boutique hotel and spa set in six acres of waterfront gardens, home to a Two Chef Hat restaurant and a cellar recognised in the Wine List of the Year Hall of Fame. Family-owned and run since ****, we've collected more than 100 hospitality and tourism awards - but what we're proudest of is that nearly a third of our guests keep coming back.
We're looking for a warm, polished Guest Services Agent to join our Front Office team. If you've got some hotel experience and a genuine instinct for looking after people, this is where you turn it into a career.
What you'll do
Greet, check in and check out guests with warmth and easy efficiency
Handle enquiries and share local knowledge that makes a stay memorable
Coordinate daily front office operations, guest records and bookings
Assist with concierge, dining reservations and guest requests




Resolve issues with composure - ideally before they arise
Uphold the detail and service Lake House is known for
What you'll bring
Some experience in guest services, front office or hospitality
Warm, articulate communication and the ability to connect with anyone
Calm problem-solving and a real flair for looking after people
Comfort with hotel booking systems (Opera Cloud highly regarded)
Professional presentation and a sharp eye for detail
The ability to stay composed under pressure and work as a team
Why join us
This is a genuine chance to build your reputation and grow - with real room for promotion for the right person. We welcome
Working Holiday Visa
candidates, with possible
sponsorship
down the track. And Daylesford is a lovely place to land: a spa town ninety minutes from Melbourne, surrounded by forest, farmland and one of the country's great food regions.
Passionate about hospitality and making people feel genuinely welcome? We'd love to hear from you.
#J-*****-Ljbffr

📌 Guest Services Agent (Melbourne)
🏢 Lake House
📍 Melbourne