About the RoleCapital Radiology & Integral Diagnostics (IDX) are expanding our Customer Service Centre to transform our patient experience.
We have a number of positions available, based in our Contact Centre at Langmore Lane, Berwick.
These are full time positions (Monday - Friday), part‐time applicants will not be considered.
As the first point of contact, these roles are primarily responsible for attending to patient booking requests in an efficient and responsive manner and will deliver exceptional patient care and customer service, ensuring a values‐driven, empathetic, and confidential approach to both patients and referring doctors.
This role will allow you to leverage your experience in booking management, whether within a call centre or a medical administration environment, to support the smooth delivery of patient bookings, including responding to calls, online bookings, email queries, fax referrals, and voicemail replies.
You will be responsible for booking procedures and appointments across various practices and delivering exceptional customer service.
We are looking for someone with a genuine interest in the medical/health industry and a passion for delivering excellent customer service to join our team.ResponsibilitiesAnswering telephone calls and responding to patient enquiries in a professional and sensitive mannerScheduling patient bookings and maximising appointment slotsInforming patients of relevant preparation instructions, cost estimates, and the need for appropriate concession cardsActioning patient referrals as part of a multi-disciplinary team that includes Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers, and Nuclear Medicine TechnologistsManaging appointments using our state-of-the-art RIS system (Visage)



to optimise clinic efficiencyQuoting relevant fees and Medicare rebates to patientsEnsuring patients are well-informed of preparation requirements before their visitCollaborating effectively with technical and support staff to ensure a smooth booking processFull‐time position, working Monday to FridayAbout YouSelf‐leading with a consistent Patient First approachPassionate about quality patient care and the healthcare industryPrevious experience as a medical receptionist using a patient entry or booking system (preferably in Medical Imaging, GP, or Allied Health) is regarded highlyExcellent communication skills, with the ability to build rapport with patients, referrers, and staff through effective listening, speaking, and writingCompassionate and empathetic, able to remain calm under pressureCapable of working autonomously as well as part of a teamKeen eye for detail to ensure accurate data entry into our RIS system, along with EFTPOS and cash handlingProven competency with technology and the ability to use multiple platforms simultaneouslyService-oriented, always striving for excellence in customer serviceStrong problem‐solving skills, including optimising appointment slotsExcellent time management, with the ability to stay organised and meet team KPIsPositive "can-do" attitude that builds rapport easily with patients, staff, and professionalsA willingness to learn new skills, including medical imaging terminologyWe Can OfferCareer pathways through training, mentorship, and advancement opportunitiesExclusive access to MRI and Sonography traineeshipsA supportive, team‐focused culture where your voice is valuedWork‐life balance with predictable hours and no shift work requiredStaff Recognition & Awards – We celebrate your successCorporate Perks & Discounts – Health and wellness benefits, Fitness Passport Access (1,000+ gyms nationwide), Discounted Private Health Insurance, Novated leasing and salary sacrificePaid Parental Leave – Because family comes firstFlexible and supportive working arrangements
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📌 Customer Service Office - Bookings Centre (Melbourne)
🏢 Capital Radiology
📍 Melbourne