12-Month Queensland Government Contract + Possible Extensions
Bridge IT Engineering is seeking an experienced Service Desk Officer to join a large Queensland Government organisation supporting a diverse range of users across a complex ICT environment.
If you enjoy solving technical problems, providing outstanding customer service and working within a cooperative Service Desk team, this is an excellent opportunity to secure a long-term Government contract.
Role Duties
Experience providing excellent customer service to a diverse client base – QLD government experience an added benefit
Experience with Ivanti Service Manager Service Desk software (or similar)
Experience with Amazon Connect call management software (or similar)
Experience supporting Apple and Android mobile devices using InTune company portal (or similar)
Advanced communication skills in responding to clients with diverse backgrounds and varied professions.
e.g. executives, scientists, field workers
Experience in problem solving and troubleshooting techniques




Good technical knowledge and ability to work within a dynamic team environment
Essential Qualifications/Certifications/Skills
Microsoft windows desktop and tablet operating systems
Microsoft 365 product suite
Citrix
Data network communications
Amazon Connect call centre software (or similar)
Highly Desirable Qualifications/Certifications/Skills
Provide quality first point of contact for customers for ICT incidents and requests
Respond to requests and incidents following a defined process, including escalation procedures
Provide feedback on Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk
Use of InTune Company Portal and RSA SecurID tokens for mobility solutions
Mobile technologies (iPhone and iPad)
Your ICT Recruiter for this Role
Haitham Hamid
#J-*****-Ljbffr

📌 Service Desk Officer (Brisbane)
🏢 Bridge IT Engineering
📍 Brisbane