The McMillan Shakespeare Group (MMS) in Brisbane is seeking a Team Leader for its Customer Care Advisors.
This 12-month contract role focuses on leading a high-performing team, managing real-time queues and coaching staff to achieve KPI targets.You will drive staff development, conduct performance reviews, and identify process improvements while coordinating key projects.
The role embraces hybrid working and a values-based culture that supports growth opportunities.
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📌 Customer Care Operations Team Lead (Brisbane)
🏢 Plan Partners
📍 Brisbane
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