Customer Service & Dispatch Administrator – Healthcare Equipment
Statewide Home Health Care is a leading provider of healthcare equipment and support services, dedicated to enhancing the quality of life for individuals across Victoria. We are committed to delivering exceptional customer service, reliable equipment provision, and compassionate care to our clients. Our team works collaboratively to ensure that every person we serve receives the support they need to maintain independence and wellbeing at home.
About the role
We are seeking a
Customer Service & Dispatch Administrator – Healthcare Equipment
to join our team at our Moorabbin location.
This is a hands-on administration and customer service role combining driver scheduling, order processing, invoicing, equipment tracking and customer communication.
You will coordinate equipment deliveries and collections, manage schedules and communicate with clients, allied health professionals, drivers and internal teams. Your role will help ensure that orders are processed accurately and equipment is delivered or collected professionally and on time.
Key responsibilities
Coordinating and scheduling equipment deliveries and installations to clients across Victoria
Managing dispatch operations to ensure timely and efficient service delivery
Liaising with field technicians and delivery personnel to confirm availability and job details
Processing equipment requests and managing inventory allocation
Responding to client enquiries and providing updates on delivery status and timelines
Maintaining accurate records of all dispatch activities, deliveries, and client interactions
Handling administrative tasks including data entry, scheduling,



and report preparation
Troubleshooting and resolving scheduling conflicts or operational issues promptly
Supporting the operations team with general administrative duties as required
Ensuring compliance with health and safety protocols and company policies
What we're looking for
Proven experience in an administrative operations role within healthcare or a similar service-oriented industry.
Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously
Excellent communication abilities, both written and verbal, with professionalism and clarity
Proficiency in using computer systems and dispatch software; experience with scheduling or inventory management systems is highly desirable
Demonstrated ability to work independently and as part of a team in a fast-paced environment
Strong problem-solving skills and the capacity to handle challenging situations with patience and professionalism
Attention to detail and accuracy in administrative and data entry tasks
A commitment to excellent customer service and supporting vulnerable clients with empathy and respect
What we offer
A stable, full-time role with an established healthcare equipment business.
A varied position with responsibility across administration, customer service and dispatch.
Training in our systems, products and internal processes.
A supportive team environment where your contribution has a direct impact on clients and daily operations.
Market-competitive salary based on experience.
If you are an organised and proactive professional with a passion for supporting others, we would love to hear from you.
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📌 Customer Service & Dispatch Administrator – Healthcare Equipment (Victoria)
🏢 Statewide Home Health Care
📍 Victoria