We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site.
The role supports a national administration team and requires full‐time commitment Monday to Friday.
Responsibilities
Managing incoming telephone enquiries
Managing bookings and rescheduling for NDIS services
Front‐of‐house duties for the office, greeting clients & customers
Allocating new referrals to appropriate clinicians based on experience, location and skill set
Owning site presentation, cleanliness and event preparation
Completing site audits as requiredCreating and updating electronic records for existing clients
Assisting with reporting as required
Other additional administration duties as required
Requirements
Administration and/or reception experience (desired, but not essential)
Previous health knowledge (desired, but not essential)
Focus on providing exceptional customer service
Exceptional communication skills with internal & external stakeholders
Exceptional attention to detail, organisational and time management skills
Ability to work effectively as part of a team
Willing to undergo a National Police Check




Hold or be willing to obtain a Working with Children or Vulnerable Person check
Benefits
Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
Multi‐disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
Intensive induction programme run by our supportive Strategy and Performance team.
Opportunities for career progression and advancement due to our priority to promote from within first.
Solid and positive reputation within our industry, so you can work for a provider that you can be proud of.
The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.
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📌 Client Services Officer (Canberra)
🏢 Ors Group
📍 Canberra