LEGEND LINEN AUSTRALIAhas been creating beautiful home textiles for over thirty years, distributed through our iconic National brands; Logan & Mason, Platinum, Private Collection and Davinci.
We wholesale our textile collections into both department & specialty home stores throughout Australia and New Zealand.We are currently seeking anoutstanding Customer Service Representativeto be based in ourbusyMelbourne office.
The ideal candidates will be personable, skilled, a quick learner and have the ability to multi-task.
It is essential that you possess a positive can-do attitude, impeccable phone manners and work well in a team.Data entry and processing of orders in a timely manner without errorsHandling inbound and outbound phone calls,



responding to customer queriesFollowing up on orders with freight companies/ track and trace / lost deliveriesMaintaining relationships with new and existing customersRegular communication with internal Sales Representatives and assisting the sales processPossess in-depth product knowledge with the ability to assist customers with product choiceChecking stock levels and communicating any issues where necessaryProvide customer feedback to the businessNew customer accounts administrationResolving complaints in a helpful and timely mannerTaking payment and liaising with the accounts departmentSending proforma invoices and copies of invoicesCreating and processing returns and creditsRequired skill set:Demonstrated ability in problem-solving, taking initiative, attention to detail, time management, organisation and managing multiple prioritiesExceptional verbal and written communication skills, an ability to speak with customers with easeProficient computer and data entry skillsAn eager attitude; well-spoken and a professional phone mannerA team player that is willing to support the team & business initiatives
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📌 Customer Service Representative (Victoria)
🏢 LEGEND LINEN
📍 Victoria