Dispatch Coordinator / Operations ManagerPosition SummaryThe Dispatch Coordinator Support is responsible for assisting with the efficient scheduling, preparation, and dispatch of customer orders.
The role ensures products are accurately picked, packed, documented, and shipped while maintaining high standards of customer service, inventory accuracy, and workplace safety.Key ResponsibilitiesDispatch & LogisticsPrepare shipping documentation, delivery dockets, packing slips, and transport labels.Liaise with transport companies and freight providers to arrange collections and deliveries.Monitor dispatch schedules and communicate delivery updates to customers and internal departments.Unload raw materials and inwards goods areaOrder ProcessingProcess customer orders accurately within the inventory management system.Verify order quantities, product specifications, and shipping requirements.Coordinate with key staff to ensure orders are picked and packed correctly.Prioritise urgent customer orders when required.Inventory SupportAssist with stock control and inventory accuracy.Investigate stock discrepancies and report issues.Participate in stocktakes and inventory audits.Ensure products are correctly labelled and stored.AdministrationMaintain accurate dispatch records and filing systems.Update delivery schedules and transport documentation.Prepare reports relating to dispatch performance and freight costs.Respond to customer enquiries regarding order status and delivery.Safety & QualityFollow all workplace health and safety procedures.Ensure dispatch activities comply with company quality standards.Report damaged goods, incidents, or non-conforming products.Assist with continuous improvement initiatives within the dispatch process.Skills & ExperiencePrevious experience in dispatch, logistics, warehousing, or customer service.Good computer skills, including Microsoft Office and ERP systems.Robust organisational and time management skills.Excellent communication and customer service abilities.High attention to detail and accuracy.Ability to work under pressure and meet deadlines.Team-oriented with a proactive attitude.Desirable QualificationsCertificate in Logistics, Warehousing, Business Administration, or a related field.Forklift licence (desirable but not essential).
Experience using MYOB, Excel, or similar.Key Performance Indicators (KPIs)Order accuracy.Inventory accuracy.Response time to customer enquiries.Compliance with safety and quality procedures.Physical RequirementsAbility to work in an office and warehouse environment.Occasional lifting of light packages.Ability to stand or walk through warehouse areas as required
#J-*****-Ljbffr

📌 Dispatch Coordinator Support (Victoria)
🏢 Guilda
📍 Victoria