Customer Experience SpecialistSome careers put you behind a desk.This one puts you at the centre of the action.At ZEEKR Essendon, we're not just delivering vehicles.
We're introducing customers to a new era of premium electric mobility.
Every handover is a defining moment, and we're looking for an exceptional people person to make it unforgettable.As our Customer Experience Specialist, you'll become the face of the ZEEKR customer experience.
You'll guide customers through one of the most exciting purchases they'll ever make, ensuring their journey from purchase to delivery is seamless, engaging and memorable.This isn't a traditional administration role.
It's a customer-first opportunity for someone who thrives on human connection, loves being front and centre, and takes pride in creating experiences that leave a lasting impression.If you'd rather spend your day building relationships than sitting behind a computer, keep reading.Why ZEEKR?
ZEEKR is one of the fastest-growing premium electric vehicle brands in the world, challenging convention and redefining what customers should expect from modern mobility.As part of our growing presence in Australia, you'll join a brand with global momentum, creative products and a genuine opportunity to be part of something exciting from the ground up.There has never been a better time to get on board.What You'll Be DoingDelivering premium vehicle handover experiences that exceed customer expectationsBecoming the primary point of contact between vehicle purchase and delivery dayWelcoming customers and ensuring they feel excited, informed and confident about their new vehicleCoordinating with sales, finance, service and administration teams to ensure every delivery is flawlessShowcasing vehicle features,



technology and functionality with enthusiasm and confidenceCreating a personalised and memorable experience for every customerManaging delivery appointments and ensuring every promise is fulfilled before the customer arrivesActing as a true ambassador for the ZEEKR brandWho We're Looking ForYou may come from automotive, luxury retail, hospitality, aviation, events, customer service, travel or another premium customer-focused environment.What matters most is your ability to make people feel valued.You genuinely love working with peopleYou're polished, professional and exceptionally well presentedYou communicate confidently and naturally with customers from all walks of lifeYou're energetic, engaging and thrive in customer-facing environmentsYou're organised and can coordinate multiple moving parts behind the scenesYou take pride in delivering experiences that people rememberYou bring positivity, passion and a customer-first mindset every dayWhat You'll GetJoin one of the world's most exciting emerging automotive brandsBe part of the electric vehicle revolutionWork in a premium customer-focused environmentCareer development and growth opportunitiesA role where your personality and people skills truly matterThe opportunity to create memorable moments every single dayReady to Take the Next Step?
Whether you're a seasoned automotive qualified, a hospitality superstar, a luxury retail expert, or simply someone looking for a rewarding new career where people are at the heart of what you do, we'd love to hear from you.This is your opportunity to join one of the world's most exciting emerging automotive brands and play a key role in creating memorable experiences for every customer who walks through our doors.
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📌 Customer Experience Specialist (Melbourne)
🏢 Autoleague
📍 Melbourne