Davies Automotive is seeking an experienced Admin and Service Coordinator to join our team in Dandenong, Victoria.
This is a full-time position that plays a crucial role in ensuring the smooth operation of our service department and administrative functions.
You will be at the heart of our business, coordinating service bookings, managing customer communications, and supporting our team to deliver exceptional service to our clients.
This role is essential to maintaining our high standards of customer satisfaction and operational efficiency.What you'll be doingCoordinating service appointments and managing the service schedule to optimise workflow and minimise customer wait timesAnswering phone calls and emails professionally, addressing customer enquiries and directing them appropriatelyManaging customer documentation and service records, ensuring accuracy and compliance with company proceduresLiaising between customers, service technicians and management to ensure clear communication throughout the service processProcessing invoices, quotes and service documentation with attention to detailMaintaining administrative files and databases, ensuring all information is current and accessibleSupporting the service team with scheduling, parts ordering and other operational requirementsAssisting with reception duties as required to maintain a welcoming environmentProject Management Assistance and Sales SupportWhat we're looking forProven experience in an administrative or service coordination role, preferably within the automotive or similar service-based industryStrong organisational and time management skills,



with the ability to manage multiple priorities and meet deadlinesExcellent communication skills, both written and verbal, with the ability to interact professionally with customers and team membersProficiency with computer systems and software, including experience with service management or scheduling systems.
Simpro Experience AdvantageousAttention to detail and accuracy in managing documentation and data entryA professional and courteous manner with strong customer service orientationAbility to work effectively as part of a team in a fast-paced environmentProblem-solving skills and the ability to take initiative when requiredFlexibility and adaptability to support changing business needsAbout usDavies Automotive is a trusted automotive service provider committed to delivering high-quality service and customer satisfaction.
With our experienced team and modern facilities in Dandenong, we pride ourselves on professional workmanship, reliability and building long-term relationships with our customers.
We foster a collaborative work environment where our team members are valued and supported to achieve their best.What we offerA supportive and collaborative work environment where your contributions are valuedOngoing training and professional development opportunities to enhance your skillsFull-time employment providing stability and securityThe opportunity to work with a skilled team in a well-established businessA role that directly impacts customer satisfaction and business successOur working Hours are 7am - 3:30pm Monday - Friday.
Morning start time is flexible.
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📌 Admin And Service Coordinator (Victoria)
🏢 Davies Automotive
📍 Victoria