At Step Up Supports, we're an NDIS provider with 170+ staff, supporting clients in the community, at home, and in 24/7 accommodation.
But here's the twist: we're not your typical buttoned-up office.
We take our work seriously, not ourselves.
That means this role is equal parts significant, challenging... and sometimes very funny.This isn't a job for someone who likes watching the clock.
One moment you'll be reading shift notes, the next you'll be supporting staff through a complex situation, and then you'll be working directly with a client who reminds you why you took the job in the first place.This role also includes participation in a rotating after-hours roster once trained, including one evening shift per week and one weekend roster allocation shared amongst colleagues.
You will be expected to be available to assist with shifts on these days if needed.Complex Case ManagerFull Time RoleWhat You'll Be DoingCase managing clients with complex needs who require compassion, sound judgement and strong problem-solving skillsWorking collaboratively with clients, families, stakeholders and support teamsCompleting staff appraisals and providing feedback that actually landsReading client shift notes so you know the real story,



not just the headlinesHandling requests and challenges from staff, clients and stakeholders with solutions, not sighsParticipating in the after-hours roster, including one evening per week and rotating weekend coverageWorking directly with clients, because this isn't just an office gigSupporting quality outcomes, risk management and positive team cultureWho You AreA natural people person who communicates well with just about everyoneConfident, capable and calm when things get trickyExperienced in disability support and complex case managementTech-savvy enough to use project software without rage-quittingAble to multitask, prioritise and problem-solve under pressureEquipped with a current NDIS Worker Screening CheckSomeone with a sense of humour because honestly, it helps around hereWhy You'll Love It HereEvery day is different (in a good way)You'll join a team that genuinely has your backYou'll get training, variety and opportunities to growYou'll make a real difference in people's livesThere's coffee, banter, teamwork and the kind of stories you'll tell for years
#J-*****-Ljbffr

📌 Client Case Manager (Ballarat)
🏢 Step Up Support Services
📍 Ballarat