We currently have an exciting opportunity for a self‐motivated Claims Officer to join our Claims team based in Tullamarine HQ on a full‐time basis.
This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damages.
The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recovery.ResponsibilitiesInvestigating vehicle damage cases, advise probable outcome and communicate to customer and internal departmentsGathering and sorting relevant information in order to raise and process new claimsPreparing paperwork for refund/charge transactions or outsource recovery allocationDealing with telephone inquiries regarding claims and provide information as requestedMaintaining accurate file notes surrounding financial transactions and case developmentResponding to email queriesProactively resolve any issues that may inhibit the flow of workDeveloping a sound knowledge of Europcar Rental Terms and ConditionsEnsuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelinesQualificationsStrong customer service skills and being able maintain a calm and professional approachExceptional level of communication skills, both verbal and writtenAbility to work in a fast‐paced environment and under pressure to meet deadlinesPossesses problem‐solving skillsComputer literate is highly desirableProven ability to work in a team environmentBenefitsA career in a globally recognised company that values its employeesManagement support to coach and mentor you along the way, only setting you up for successFree onsite parking and hybrid working arrangements availableRewarded with an inclusive and dynamic team environmentAccess to Employee Assistance Program and free premium subscription and unlimited access to the Calm app – the #1 app for mental fitnessDiscounted car rental – excellent discounts for staff, family and friendsGreat culture, working with an energetic and high‐performing team
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📌 Claims Officer (Victoria)
🏢 Europcar España
📍 Victoria