Role Overview
As the new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim.
You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
Responsibilities
Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation
Skills & Experience
Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
Previous experience working in the insurance industry, with demonstrated strong customer service skills
Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
Ability to effectively prioritise tasks and manage workload,



with the ability to adapt to unexpected demands and a team player
Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach
Benefits
Location – Lidcombe: This role is based at our Lidcombe Insurance Assessment Centre and is an on-site role.
Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave – life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us – we've got learning and career development opportunities to suit everyone.
Give back – our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental‐health support and fitness discounts will help you be your best self.
Celebrate the wins – we love sharing our successes and celebrating together – join us and you've got a ticket to our many on‐site events throughout the year, family fun days and annual celebrations.
Perks App – Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
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📌 Assessing Support Officer (New South Wales)
🏢 Auto & General Australia
📍 New South Wales