Thinking about a career change?
If you've worked in retail, hospitality or customer service and love staying busy, you already have the skills to thrive at WOTSO.
At WOTSO, we create flexible, convenient and local coworking spaces that bring people together and support businesses to thrive.
Our spaces are built around community, connection and everyday convenience, with regular events, a diverse mix of members, and environments that feel welcoming.
We're looking for a Space Leader to run our space opening soon in Mulgrave, Melbourne.
This isn't your typical office role!
With a unique blend of community building, sales, administration and space presentation, you'll play a key role in creating a vibrant member experience and ensuring the space runs smoothly.
If you're coming from a leadership role in hospitality or retail, this is a great opportunity to take your skills into an office environment with no weekends or late nights.
With full training provided, we'll support you to grow and develop within the WOTSO setting.
Key Responsibilities
Community & Member Experience
Be the friendly face of the space - welcoming members and visitors and creating a strong first impression
Act as the go-to person for members, providing support across in-person, phone and email enquiries
Build genuine relationships with members and foster a strong sense of community
Deliver a consistent and engaging onboarding experience for new members
Plan and host community events, including weekly socials and monthly breakfasts
Create and share communications that keep members informed and connected
Sales & Space Operations




Manage the day-to-day operations of the coworking space alongside the Regional Manager
Respond to enquiries, run space tours and convert leads into memberships
Maintain high presentation standards across the space at all times
Support local marketing initiatives (including social media and community outreach)
Assist with general administration and operational tasks
Take a hands-on approach - no job is too small
New Site Operational Support
Assist with setup of the new coworking space, including arranging furniture, signage, kitchen supplies, and general presentation.
Coordinate ordering, delivery, and installation of furnishings and goods with approval from the Regional Manager.
Support project management of onsite trades during the fit-out period, including scheduling, access, and quality checks.
Ensure the site remains safe and clean during fit-out and opening stages.
About You
Experience in retail or hospitality management, or similar customer-facing leadership roles
Confident communicator with a warm, professional and approachable style
Highly organised and comfortable juggling a variety of tasks
Energetic and happy being on your feet throughout the day
Passionate about building community and creating positive experiences
Aligned with WOTSO's values of community, flexibility and sustainability
Why Join WOTSO?
Be part of a community-focused, fun and supportive environment
Enjoy variety, no two days are the same
Structured onboarding and ongoing training
Full-time role with consistent weekday hours (no weekends)
Access to Friends of WOTSO and WOTSO Wellbeing perks
Join a growing Australian-owned business recognised as a Certified Great Place to WorkTM for three consecutive years
#J-*****-Ljbffr

📌 Space Leader (Melbourne)
🏢 WOTSO
📍 Melbourne