O'Brien Electrical and Plumbing Rowville is looking for a customer focused Scheduling CoordinatorIn this role, you'll be the primary connection between our customers, field teams, and internal stakeholders - ensuring every appointment is handled with care, clarity, and professionalism.This is a role for someone who enjoys working with people just as much as solving logistical puzzles - balancing operational needs while keeping the customer experience front and center.Key Responsibilities:Serve as a key point of contact for customers, providing friendly, timely, and skilled communication regarding scheduling and changesCoordinate and manage daily job schedules across teams to ensure efficient coverage and on-time serviceProactively monitor upcoming appointments and anticipate scheduling conflicts or service disruptionsHandle last-minute changes (reschedules, cancellations, urgent requests, staff absences) with calm, solution-oriented serviceCommunicate clearly with customers, field staff, and management to set expectations and keep everyone alignedMaintain accurate,
up-to-date scheduling systems to ensure real-time visibility and reliabilityIdentify recurring scheduling issues or customer pain points and recommend process improvementsCollaborate with operations, HR, and project teams to align staffing capacity with customer needsPrepare daily or weekly scheduling updates and flag potential service risks to leadershipWhat We're Looking ForProven experience in scheduling or coordination rolesStrong customer service mindset with excellent communication skillsAbility to stay organized and composed in a fast-paced, changing environmentProblem-solver who takes initiative and follows throughComfortable balancing multiple priorities while maintaining attention to detailWhat We OfferA fast-paced, people-focused role where your impact is visible every dayAutonomy to take ownership of scheduling and customer communicationSupportive team culture with opportunities for growthCompetitive salary / benefits
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