World360 Rewards is Flight Centre Travel Group's travel loyalty program.
Designed to help members get more from every trip, members can earn and redeem points across a world of travel, including flights, hotels, tours, and cruises.
With access to a broad network of travel brands, experiences, and flexible redemption options, World360 Rewards makes it easy to turn everyday spending into extraordinary travel experiences.As the Regional Growth Lead, you will be the face of the loyalty program within your region, partnering with consultants and leaders to embed the brand into everyday behaviours and team culture.
You will lead activations, capability-building initiatives, and performance programs that increase member engagement, referrals, and commercial outcomes.
This is a highly visible field-based role where your ability to inspire, influence, and drive adoption will directly contribute to the growth and success of the program.Day to day:Drive loyalty program engagement, member acquisition, and referral performance across a regional frontline network by embedding the program into daily behaviours, team culture, and leadership rhythmsBuild capability and engagement through onboarding, immersion sessions, buzz nights, product training, Vehicles of Inspiration (VOI), Booster sessions, and consultant development initiativesPartner with Nation Leaders, Area Leaders, Operational Leaders, and Brand Leaders to champion adoption, strengthen frontline execution, and sustain program momentumCoordinate and deliver incentive campaigns, Accelerated Earn initiatives, customer events, banking partner activations, reward store promotions, and other engagement activitiesMonitor referral performance, member attachment rates,



consultant behaviours, and accreditation outcomes, translating insights into targeted actions and recommendations for improvementYou'll be perfect for the role if you have:Demonstrated experience in a field-based or frontline-facing role driving commercial, engagement, or program outcomes across a distributed or multi-site networkProven success building culture, capability, and engagement with frontline sales or customer-facing teams, including leading activation programs or incentive campaignsStrong stakeholder management and influencing skills, with the ability to build credible relationships with senior operational and brand leadersCommercially astute with experience analysing performance data, identifying trends, and translating insights into practical frontline actionsExceptional communication, presentation, facilitation, and relationship-building skills, ideally gained within travel, retail, financial services, or similar customer-facing industriesRelevant tertiary qualification in Business, Marketing, or a related field, with knowledge of loyalty programs, customer engagement frameworks, or business transformation initiatives highly regardedWhat you will enjoy:Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the prospect to attend global conferencesGiving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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📌 Regional Growth Lead - Melbourne, Vic
🏢 Leisure
📍 Melbourne