Customer Service Specialist - International Freight Forwarder
Sydney or Melbourne
Are you looking to join a global freight forwarding organisation while still enjoying the advantages of a close-knit, people-focused culture?
Our client is a well-established international logistics provider with a strong Asia-Pacific presence, offering the best of both worlds, the resources and opportunities of a global business combined with the accessibility, flexibility and supportive culture of a local team.
With a stable Australian workforce and a strong commitment to innovation, they are investing in their own technology, systems and tools to continuously improve the way they operate.
This is an exciting opportunity to join a progressive organisation that values its people and is focused on future growth.
The Opportunity
Reporting to the Customer Service Manager, youll take ownership of a portfolio of key clients, ensuring their international freight movements are managed efficiently while delivering an exceptional customer experience.Working closely with customers, overseas offices, operations teams and management, you will play a key role in ensuring shipments move seamlessly from booking through to final delivery.
This is an excellent opportunity for an experienced Customer Service professional who enjoys building relationships, solving problems and taking ownership.
Your Responsibilities




Manage a portfolio of key customer accountsCoordinate international Air & Sea Freight shipments from booking through to deliveryProvide proactive communication and updates to customersLiaise with overseas offices and global agents to ensure shipment deadlines are achievedMaintain accurate shipment milestones and documentationEnsure customer SOPs are followed and continually improvedPrepare customer KPI reportingResolve operational issues efficiently and professionallyCoordinate Customs, Biosecurity and compliance requirementsEnsure accurate and timely invoicingBuild strong relationships with customers and internal stakeholdersContribute ideas to improve processes, systems and service delivery
About You
To be successful in this role, you will have:
Previous experience within International Freight Forwarding Customer ServiceStrong understanding of Import and/or Export Air & Sea Freight operationsExperience managing customer accounts and shipment requirementsExperience using CargoWise or similar freight forwarding systemsExcellent communication and relationship-building skillsStrong attention to detail and organisational skillsA proactive, solutions-focused attitudeAbility to work autonomously while being part of a supportive team
Why Join?
Enjoy the stability of a successful Australian team with global backingWork within a genuine people-first cultureBe supported by experienced and approachable managementFlexible hybrid working arrangements (2 days working from home)Opportunity to work with modern systems and innovative technologyBe part of a business that invests in continuous improvement and future growthLong-term career opportunities within a progressive organisation
If you are looking for your next career move with a company that combines global capability with a personal, supportive culture, we would love to hear from you.
Location
Sydney - Southern SydneyMelbourne - Melbourne Airport Precinct
Salary Level
$80,000 - $90,000 + Super (pending experience)
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