Are you an experienced people leader with a passion for operational excellence and outstanding customer service?
We're seeking a Patient Access Team Leader to oversee a busy patient administration function within a leading healthcare organisation.Reporting to senior leadership, you will lead the Patient Access team and oversee the day-to-day operations of a busy administration function.
You'll be responsible for ensuring patients receive an exceptional experience while driving operational performance, continuous improvement, and effective stakeholder engagement.Key ResponsibilitiesLead, mentor and develop a high-performing patient administration teamManage recruitment, onboarding, rostering, performance, coaching and staff developmentOversee appointment scheduling, patient waitlists and recall processes to maximise service deliveryManage patient enquiries,



complaints and escalations with professionalism and careMonitor operational and financial performance, including reporting, budgets and key performance indicatorsYou will bringDemonstrated experience leading administration or patient services teams within healthcareStrong people leadership and coaching skillsExperience managing patient appointments, waitlists and customer service functionsExcellent communication and stakeholder engagement abilitiesStrong organisational skills with the ability to manage competing prioritiesExperience analysing performance metrics and implementing service improvementsFinancial administration or budget management experience will be highly regarded
#J-*****-Ljbffr

📌 Patient Administration Team Leader (Melbourne)
🏢 Talent
📍 Melbourne