Business System Analyst at Canva.
About the role Canva is seeking a professional to join the User Voice Systems team to manage and enhance the technology supporting global customer service.
You will translate operational needs into functional SaaS configurations and maintain the platforms that assist millions of users.Location: Sydney, Australia Engagement: Full-time Team: User Voice SystemsWhat you'll doConvert business requirements into functional technical SaaS configurations.Customize and manage third-party customer support software.Document system workflows and technical processes.Collaborate with support staff to identify operational needs and provide solutions.Translate complex technical information into accessible language for non-technical partners.Oversee the full lifecycle of system projects and feature implementations.Maintain system performance and proactively resolve technical issues.Coordinate with CX platform vendors to conduct reviews and evaluate new technology.Develop automation workflows to eliminate manual tasks and improve team efficiency.Requirements3-5 years of professional experience working with CX or customer support platforms.Practical background in the administration and integration of SaaS tools.Proven ability to translate business objectives into technical outcomes.Robust communication skills for explaining technical concepts to diverse stakeholders.Experience managing vendor partnerships and business reviews.Analytical mindset with a focus on business impact and detail.Nice to haveProficiency with Zendesk.Skills & toolsSaaS administrationCX platform managementVendor relationship managementAutomation designTechnical documentationPractical notesBenefits include equity packages, inclusive parental leave, and an annual Vibe and Thrive allowance for wellbeing and home office needs.The role follows a hybrid model requiring residency in Sydney for on-campus collaboration.The interview process includes virtual meetings and interactive, real-time technical challenges that may involve the use of AI tools.Applicants should include their preferred pronouns and mention any necessary interview accommodations.
#J-*****-Ljbffr

📌 Business System Analyst (New South Wales)
🏢 Canva
📍 New South Wales