About the OpportunityOur company is powered by people and by software.
It is crucial to ourorganisation that employees and software work together seamlessly, to driveoperational efficiency, ensure productivity and manage costs.
This individualwill lead the Change and Adoption team's WalkMe capability and support theexecution of digital adoption initiatives across Flight Centre Brand, to ensurethe organisation is getting the most out of its digital assets.As the Digital Adoption Lead, you will be responsible for helping the businessstrategically drive adoption and engagement with our enterprise software.
Youwill work closely with stakeholders throughout the organisation, including theFCB PMO team, Operations and Learning and Development, to develop and execute aholistic strategy based on value and impact with a strong focus on userexperience.
You are responsible for the efficiency and effectiveness ofWalkMe-related systems and processes, productivity, data integrity, processconsistency, documentation and training.Candidates must be based in Brisbane, or willing to relocate.What you will be doing:Assess needs fast, design creative solutions, measure results, and iterate todrive better outcomesOwn the WalkMe backlog and roadmap, keeping delivery prioritised and alignedto business valueDesign and build WalkMe content grounded in real instructional design andadult learning principlesFacilitate discussions and build stakeholder consensus, from first pitchthrough to final sign-offMeasure and evaluate impact against KPIs, proving the ROI your work deliversSet the standard for WalkMe governance and best practice,



and coach DigitalAdoption Specialists to the same barAct as the go-to WalkMe expert, shaping how the platform is used today andwhere it goes nextWe would love to hear from you if you have:WalkMe building experienceFamiliarity with software deployment, APIs and system integrationsHTML, CSS and/or JavaScript experience (desirable)1-3 years' implementation or professional services experience at a SaaScompany (desirable)Ability to facilitate discussions and build consensus around a strategicdirectionAbility to prioritise and deliver across multiple stakeholders based on valueto the businessBackground in UX design, L&D;, change management or project management is anadvantageBachelor Degree in IT related field (desirable) or 3 years IT industryexperienceWhat you'll Enjoy:Culture: you will be employed by an inclusive company that offers a teamculture like no other in the industry -Flight Centre Travel Group Australia isproud to be a certifiedGreat Place To Work Australia New Zealand Pty LtOur People: FCTG is an Equal Prospect Employer and encourage allsuitably qualified applicants to apply.
This includes Aboriginal and TorresStrait Islander People and people from racial, ethnic, or ethno-religiousminority groups and people with disability,



regardless of age, race, gender,gender identity or expression, sexual orientation, or veteran statusDevelopment:Individualised Learning & Development pathway optionsExclusive Staff Discounts:Accessible via our employee-only portal with over500 of Australia's leading retailers,health and wellness discounts, financialplanning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours,cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands andbusinesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insuranceplans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team building and industry events, withthe opportunity to attend global conferences (Bangkok in ****)Giving Back:Corporate Social Responsibility program supporting nominatedcharities through Workplace Giving, volunteering and fundraising; paid parentaland volunteer leaveSustainability:The protection of our environment is essential to the futureof tourism, as a leading travel group, we have made efforts to affect positivechange to the environmentPlease note: applications can only be considered by candidates who are based,and have the right to work, in Australia without restriction or requiring visasponsorship.
Remote working options are not available for this position.
#J-*****-Ljbffr

📌 Walkme Digital Adoption Lead - South Bank, Qld (Brisbane)
🏢 Flight Centre
📍 Brisbane