15d ago , from Aluminium Specialties Group Pty LtdJoin a Market Leader in the Building & Aluminium IndustryAlspec is seeking an experienced and motivated Customer Service Manager to lead our Melbourne Customer Service team.This is an exciting leadership opportunity for a customer-focused professional who thrives in a rapid-paced environment and is passionate about developing people, improving processes, and delivering exceptional customer experiences.Based in our Melbourne branch, you will play a key role in supporting branch operations, driving team performance, and maintaining the high service standards Alspec is known for across the building and construction industry.About the Role.As the Customer Service Manager, you will lead the day-to-day operations of the Customer Service function, ensuring efficient order processing, robust customer relationships, and a positive team culture.Working closely with internal departments, sales teams, and customers, you will be responsible for driving operational excellence while mentoring and developing a high-performing team.Key ResponsibilitiesLead and oversee the Customer Service team to deliver exceptional customer experiences and achieve operational service standardsManage escalated customer enquiries and complaints,



ensuring timely resolution and strong customer relationship managementDrive team performance through coaching, mentoring, training, and ongoing staff development initiativesMonitor daily workflows, staffing, and service levels to ensure efficient operations and customer satisfactionMaintain high standards of administration, data integrity, and compliance with Workplace Health & Safety proceduresIdentify and implement process improvements to enhance customer service delivery, team productivity, and operational efficiencyAbout You.To be successful in this role, you will bring:Previous experience leading a customer service or office support teamStrong leadership, communication, and conflict resolution skillsA proactive and solutions-focused approachExcellent organisational and time management capabilitiesExperience coaching and mentoring employeesConfidence using Microsoft Office and business systemsThe ability to thrive in a fast-paced operational environment.Why Join Alspec?
Opportunity to join a well-established and respected Australian businessSupportive leadership team and collaborative cultureOngoing training and career development opportunitiesDynamic and fast-paced environment where no two days are the sameBe part of a company that values teamwork, innovation, and customer excellence
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📌 Customer Service Manager (Victoria)
🏢 Alspec
📍 Victoria