We are seeking a motivated and customer-focused Customer Service Representative to join our FPS Business Unit in Sunshine West.This is an exciting opportunity to be part of a high-performing team that values professionalism, collaboration, and delivering exceptional service to our customers.About the RoleReporting to the Business Manager, you will play a key role in delivering high-level customer service while supporting the growth and development of our customer base.You will act as a trusted advisor to customers, providing product knowledge, processing orders efficiently, and supporting branch sales and operational objectives.Key ResponsibilitiesCustomer ServiceProcess customer orders accurately and efficientlyRespond promptly to customer enquiries, concerns, and complaintsCoordinate workflow to meet customer deadlinesLiaise with internal teams and other branches to resolve order-related mattersMaintain solid, ongoing customer relationshipsSales & Business SupportAssist in preparing quotations in line with sales strategiesMaintain accurate sales forecasts and reportsRecord sales activities in CRM systemsSupport sales projects, proposals, and marketing initiativesIdentify opportunities to grow existing customer accountsAbout YouTo be successful in this role,



you will have:Previous experience in customer service (industrial or trade environment desirable)Strong communication and interpersonal skillsHigh attention to detail and organisational skillsAbility to multitask and manage competing prioritiesA proactive approach with a strong customer-first mindsetExperience using CRM or order processing systems (advantageous)What We OfferMarket aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activitiesMotion Fluid Power Solutions is a trusted leader in providing hydraulic and industrial hose and fittings, hydraulic hardware solutions, and pneumatic products.
We service a diverse range of industries, including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture.We specialise in delivering high-quality fluid power products and customized solutions that help our customers enhance efficiency and reliability in their operations.We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.MOTION is an equal opportunity employerYou must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.
#J-*****-Ljbffr

📌 Customer Service (Melbourne)
🏢 GPC Pacific Asia
📍 Melbourne