Technical Support Analyst, Electronic Medical Records
As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home.
Our reputation of community minded, inclusive and progressive is matched to none.
Northern Health are seeking applications from motivated and suitably experienced EMR Technical Support Analysts to join the Electronic Medical Records (EMR) - Digital Health team at Northern Health
Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.
Services are provided through our six main campuses:
Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital.
In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.
About the Role:
The EMR Technical Support Analyst is responsible for providing technical support and maintenance for EMR device integration and associated infrastructure, including ECG, Vitals Link, BMDI connectivity, and the 724 Downtime Viewer.
The role is responsible for troubleshooting and resolving technical issues, managing and coordinating technical incidents across the organisation, and escalating complex matters to the EMR Technical Device Analyst where required.
Working collaboratively with key stakeholders, the analyst ensures the ongoing availability, reliability, and performance of EMR systems through proactive infrastructure maintenance, incident management, and participation in an on-call support roster.




To be successful in this role you will have:
Work closely with Biomedical Engineering, ICT and NH stakeholders to support and maintain current EMR systems and future developments
Participate in EMR user onboarding and administration
Support and trouble shoot EMR 724 downtime solution
Peripheral integration with EMR (WOW - workstation on wheels, label, script and plain paper printers) and perform asset management
Work closely with medical device vendors including Philips, GE, Baxter regarding gateways and device integration
Cerner Olympus and LightsOn administration to ensure environment stability and consistency
Citrix administration and troubleshooting
Assist Associate Director EMR Operations with domain and application management
Assist with maintaining technical documentation design and diagrams
Support EMR technical implementation, testing and troubleshooting activities as required
Work in partnership with the technology vendors to undertake application testing
Participate in office and after hours business as usual support including EMR project go live implementations
Owner of on-premise and cloud application including infrastructure that is outside the scope of the Northern Health Biomedical Engineering and ICT teams
Responsible for EMR technical related issues, and engage Biomedical Engineering,



ICT or external vendors such as HTS (Health Technology Services) and Oracle Health as required
Provide support for building, testing and training materials and activities
Work closely with other EMR and ICT team members regarding HTS/Oracle Health technology and infrastructure changes
Assist with the coordination of planning for system outages, upgrade and system interruptions
Participate in post implementation of reviews for relevant critical EMR incidents and outages
Applications close Thursday 13 August ****.
We offer:
Health and Wellbeing programs, including our 'Thrive' program
Flexibility in the workplace and extra leave options and support
An inclusive and culturally safe space
State of the art facilities and campus partnerships
A commitment to ongoing career development through our 'Learning Labs'
Access to salary packaging, EAP and our online library
Work with us!
Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve.
Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.
All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives.
This requires all employees to be vaccinated for various diseases such as, but not limited to influenza.
Alternatively, you can contact Thomas Ko - Associate Director EMR Operations, ******.
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📌 Technical Support Analyst, Electronic Medical Records (Victoria)
🏢 Northern Health
📍 Victoria