Bluefin Resources is seeking an RG 271 Complaints Officer/Dispute Resolution Specialist to manage customer complaints in a major financial services workplace.
You will ensure fair outcomes, support regulatory reporting, and draft compliant IDR responses within mandated timelines.The role focuses on end-to-end complaints handling, including escalations to AFCA when needed, while maintaining accurate records in the firm's complaints system.
Initial contract of 3 months with potential extensions.
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