Receptionist (Casual or Permanent Part-Time)Ochre Acupuncture & Wellness | Shellharbour, NSWRate: Remuneration will be based on experience, aligned with the Health Professionals & Support Services Award.Hours: Approximately 15 hours per weekMonday: 12:30 PM – 8:00 PMTuesday: 12:30 PM – 8:00 PMThursday: 7:30 AM – 2:00 PMFriday: 1:00 PM – 7:30 PMMust be available for at least two evening shifts per week.About the RoleOchre Acupuncture & Wellness is searching for a confident, capable, highly organised, and friendly receptionist to join our team.This is a role for someone who thrives in a busy setting, enjoys taking ownership, and genuinely cares about creating exceptional experiences for others.As the first point of contact for our patients, you'll play an important role in shaping their experience with Ochre.
You'll be the calm presence at the front desk, the person who keeps things running smoothly behind the scenes, and the team member who notices what needs doing and gets it done.We're looking for someone who doesn't simply sit behind a desk.
We want someone who greets patients, remembers names, pays attention to the details, and takes pride in creating a welcoming, professional, and organised environment.You will be trusted to manage competing priorities, solve problems as they arise, and help maintain the high standard of care and service our patients have come to expect.Who This Role Will SuitThis role will suit someone who enjoys responsibility and takes pride in doing things well.You are warm and approachable, but also confident and capable.
You can juggle multiple tasks without becoming flustered, communicate clearly, and maintain a calm presence even when the clinic is busy.You don't wait to be told what to do.
You notice details, follow through on commitments, and enjoy creating order, efficiency, and flow.




You take ownership of your work and understand that small details can make a big difference to a patient's experience.Key ResponsibilitiesRun front-of-house operations calmly and professionally during busy clinic hoursWelcome patients warmly and create a positive first impressionBuild rapport with patients and remember names and preferences where possibleManage bookings, payments, patient enquiries, and clinic communicationsKeep patient records and clinic systems accurate and up to dateSupport the management of our herbal dispensary and front-of-house stock, including data entry, inventory tracking, ordering, and organisationMaintain a clean, calm, and welcoming clinic environmentSupport practitioners and the wider team with a solutions-focused attitudeIdentify opportunities to improve systems, efficiency, and the patient experienceWhat We're Looking ForStrong organisational skills and the ability to confidently manage multiple prioritiesExcellent written and verbal communication skillsHigh attention to detail and strong follow-throughConfidence using technology and practice management softwareExperience with social media platforms, particularly Instagram, is an advantage.Reliable, proactive, and comfortable working independentlyEmotionally mature, professional, and genuinely great with peopleAble to maintain discretion, confidentiality, and professional boundariesA solutions-focused mindset and willingness to take initiativeHow You'll Succeed in This RoleYou'll thrive at Ochre if you:Enjoy taking ownership and responsibilityNaturally notice what needs attention without being askedStay calm and effective under pressureTake pride in maintaining high standardsFollow through on commitments and see tasks through to completionCommunicate confidently and professionallyEnjoy creating exceptional experiences for patientsAre proactive, dependable, self-motivated and works well in a teamWhy Join Ochre?
Be part of a small, intentional team that values both excellence and heartWork in a beautiful environment with meaningful patient interactionJoin a clinic where your initiative, ideas, and effort are valuedGrow alongside a thriving business with opportunities for increased hours and responsibility
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📌 Receptionist (Wollongong)
🏢 Ochre Acupuncture and Wellness
📍 Wollongong