We are seeking an experienced Medical Receptionist on a Part-time Basis.
The successful candidate will bring proven experience in multi practitioner Specialist Health Care, along with a strong commitment to providing high-quality administrative support within a healthcare environment.A minimum of 2 years of medical reception experience is required for this position.In this role, you will contribute to the efficient and effective operation of The Norfolk Centre, occasionally working autonomously.
You will follow established high-quality processes and procedures to ensure the delivery of consistent, professional service to patients, doctors, and corporate clients.Most importantly, you will be the first point of contact for patients, providing exceptional customer service and administrative support to ensure the smooth running of the medical practice.Key Responsibilities:Greet patients and other callers in a professional and courteous mannerAnswer the telephone promptly and courteouslyMake and change appointments for patients following set proceduresAt all times maintain confidentiality of patient personal and financial informationAccurately process patient payments via cash, EFTPOS, and direct billingInvoice and receipt patients, Medicare and Private Health FundsKnowledge of the MBS schedule and correct billing proceduresDeal with referring doctors, hospital staff, pharmacists etc courteously and helpfullyAttend to patient enquiries and check and handle internal and external emailsFill in the roster when staff is away, on holidays and sick leave.Maintain the reception, waiting area,



toilets and consulting rooms tidy general cleaning and emptying of binsEnsure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documentsReport accidents, injuries and illnessesQualifications and Experience:Previous experience as a medical receptionist within a healthcare environmentMulti-practitioner specialist healthcare experience is essential for this roleStrong communication and interpersonal skills, excellent spoken and written English with the ability to interact with patients and colleagues in a warm and professional manner.
Willing to work as part of a team.Professional presentation and attitudeReliable.
Excellent organisational abilities with an ability to prioritise, with a keen attention to detail.
Able to work in busy atmosphereProficiency in using medical practice management software and standard office softwareExperience with Genie is essentialA genuine interest in healthcare and a commitment to providing high-quality patient careFlexibility to work a casual schedule, including the ability to cover shifts as neededCommitment to long term roleMust have Australian work rights and a current Police Clearance to be eligible for this positionWorking Hours:This is a part time, on-site position based in Bendigo.
The position will require a minimum of two days per week to be negotiated with the successful applicant.
Business hours are *********** Monday to Friday and there is no weekend work.
You need to be flexible to cover both short and long term leave as required.
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📌 Medical Reception And Administration (Victoria)
🏢 Dr Peter M Roessler
📍 Victoria