We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership.
This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.
The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership environment.
About the Role
We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership.
This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.
The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership environment.
Working Schedule
This is a full-time position.
Monday and Tuesday attendance is mandatory (to cover another team member's rostered days off)
Weekend availability is required
One additional weekday can be selected based on operational requirements and mutual agreement
Key Responsibilities
Reception & Customer Service
Welcome customers and visitors in a professional and friendly manner
Manage customer check-ins and direct enquiries appropriately
Offer refreshments and maintain a welcoming showroom environment
Ensure the reception area remains tidy and presentable at all times
Switchboard & Enquiries
Answer and direct incoming calls and emails
Handle walk-in enquiries and provide accurate information
Record and relay messages promptly and accurately
Appointment Coordination
Schedule showroom appointments, test drives, and service bookings
Manage meeting room calendars and visitor records




Coordinate customer appointments with relevant departments
Front-of-House Administration
Manage incoming and outgoing mail and courier deliveries
Monitor office supplies and place orders when required
Assist with administrative documentation and filing
Sales & Service Support
Enter customer information and leads into CRM systems
Direct customers to Sales, Service, or Aftersales departments
Assist with basic paperwork, customer follow-ups, and administrative support
Liaison & Hospitality
Coordinate visits from manufacturers, business partners, and guests
Support dealership events, customer functions, and special activities
Work closely with internal teams to ensure a seamless customer experience
Compliance & Safety
Ensure visitor sign-in procedures are followed
Support workplace health and safety requirements
Maintain confidentiality of customer and business information
Requirements
Essential
Fluent English communication skills (written and verbal)
Previous experience in reception, customer service, hospitality, retail, or administration
Professional presentation and strong interpersonal skills
Excellent organisational and multitasking abilities
Strong attention to detail
Proficiency in Microsoft Office and general computer systems
Valid Australian Driver's Licence and reliable transport
Highly Regarded
Previous automotive dealership experience
Experience using CRM or dealership management systems
Additional language skills
Why Join Us?
Join a fast-growing automotive group representing leading international brands
Supportive and team-oriented team environment
Exposure to dealership operations across sales and service
Career progression opportunities into administration, customer experience, and operations
Market-competitive salary package and ongoing development opportunities
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📌 Receptionist (Full-Time | Weekend Required) (Melton)
🏢 Harmony Auto
📍 Melton