Operations & Customer Coordinator — ClickDeckFull-time or part-time (4 days/week) consideredClickDeck designs and supplies engineered modular decking products & building systems — smarter, longer-lasting alternative to timber deck frames.
We're growing fast and always refining how we do things.We're looking for a full-time Operations & Customer Coordinator to be the steady point of contact for our customers from enquiry through to delivery and after-care.Customer communication is central to this roleOwning the customer journey end-to-end — from initial enquiry and quote, through to final delivery, and any after-care or during-care of the buildFollowing up on outstanding quotes to help convert them into confirmed orders — not pushy, just warm and helpfulFollowing up with customers at key points in their order journey to keep them informed, reassured, and confident in their decisionAnswering incoming calls and being a genuinely helpful first point of contactResolving customer issues (like freight or delivery queries) calmly and clearlyMaking customers feel looked after,



not chased — a positive experience here is what turns into referrals and repeat businessYou'll also handle the coordination that keeps orders on trackReconciling incoming payments and updating HubSpot deal stages accordinglyInvoicing customers via XeroProcessing orders and invoicesOrdering materials from suppliers and tracking lead timesManaging freight — bookings, tracking, and resolving delivery issuesOrganising sample requests for customersTriaging quote requests to the right estimatorCreating pack lists from invoices for the warehouse teamOrder confirmations, chasing deposits, and tracking dispatch datesMatching supplier invoices and receipts, and managing petty cashChecking in post-delivery to make sure the build is going smoothly and resolving any after-care issuesWhat we're looking forA natural communicator — warm, clear, and reassuring on the phoneComfortable and confident making and taking calls as part of the day‐to‐dayStrong organisational skills — think "office manager" level attention to detail and follow-throughGenuine comfort talking about product and building customer confidence, without being pushy or "salesy"Experience with Xero and CRM systems (HubSpot experience a bonus)A calm problem‐solver who can handle logistics hiccups without rattling the customerHigh computer literacy — confident across multiple software systems day to dayStrong multitasking ability — comfortable juggling calls, orders, and admin without losing trackA bit of technical curiosity — comfortable getting your head around how our product works so you can explain it confidently to customersFull-time or part-time (4 days/week) considered
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📌 Operations & Customer Coordinator (Victoria)
🏢 Clickdeck
📍 Victoria