Kings Park, NSWPermanent Full Time | 38 Hours per Week
Pegasus Community Care provides staffing and support services across Out-of-Home Care, NDIS and community programs.
Our work is fast-paced and operationally critical, ensuring vulnerable people receive safe, consistent and high-quality support.
We are seeking an experienced and motivated Rostering Team Leader to lead our Workforce and Allocations team based in Kings Park, NSW.
This is a hands-on leadership role responsible for overseeing the day-to-day rostering function, supporting and developing team members, ensuring vacancies are filled efficiently, and maintaining high standards of customer service and workforce coordination across the organisation.
The successful applicant will be an experienced rostering skilled who can lead by example, manage competing priorities, and foster a positive, accountable and high-performing team culture.
Why work with Pegasus Community Care
Permanent full-time position with an attractive salary package
Supportive and collaborative leadership team
Opportunity to influence and improve workforce practices
Exposure to diverse service streams across NDIS and Out-of-Home Care
Ongoing professional development and leadership opportunities
A respectful, values-driven workplace culture
Employment Conditions
Permanent full-time position (38 hours per week)
Primarily Monday to Friday office-based role located in Kings Park, NSW
Occasional weekend work may be required to support operational requirements
Participation in an on-call escalation roster is required to provide after-hours support and leadership assistance when operational issues arise
About the Role
Reporting to the Head of Rostering,



you will provide day-to-day leadership and operational oversight of the Workforce and Allocations team.
You will ensure shifts are filled effectively, support continuous improvement initiatives, and assist in maintaining workforce compliance, service continuity and exceptional stakeholder service across a 24/7 service environment.
Key Responsibilities
Provide day-to-day leadership, support and coaching to the Workforce and Allocations team
Oversee daily rostering operations to ensure shifts are filled efficiently and service delivery requirements are met
Support and mentor team members, including onboarding, training and performance development
Assist with the management of complex staffing issues, critical incidents and urgent roster changes
Monitor workforce coverage and proactively identify staffing risks and service gaps
Ensure roster practices comply with organisational requirements, industrial obligations and fatigue management principles
Act as an escalation point for the rostering team in relation to complex workforce matters
Liaise effectively with operational managers, support staff and other internal stakeholders
Maintain accurate records and reporting within workforce management systems
Identify and implement process improvements to enhance service delivery and team efficiency




Participate in an after-hours on-call escalation roster and provide operational leadership outside standard business hours as required
About You
You are a confident and experienced leader who thrives in a fast-paced environment and enjoys supporting others to succeed.
You possess strong problem-solving skills, excellent communication abilities and can remain calm under pressure while managing competing operational demands.
Demonstrated experience in rostering, workforce coordination or scheduling within a high-volume environment
Previous experience leading, mentoring or supervising staff
Strong customer service and stakeholder management skills
Experience using workforce management systems and Microsoft Office applications
Proven ability to manage competing priorities and meet tight deadlines
Experience working within disability, community services, health or aged care sectors will be highly regarded
Qualifications / Attributes
Exceptional organisational and time management skills
High level written and verbal communication skills
Strong leadership and coaching capability
Excellent attention to detail and problem-solving skills
Sound understanding of workforce planning, rostering principles and service delivery requirements
Ability to build positive working relationships across all levels of the organisation
Demonstrated commitment to professionalism, accountability and continuous improvement
Our Commitment
We are committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds.
Diversity information, where provided, is not used as part of the selection process.
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📌 Rostering Team Leader (New South Wales)
🏢 Pegasus Care
📍 New South Wales