Systems and Product Owner Head Office, Melbourne | Full-time | HybridFernwood Fitness is Australia's leading women's fitness franchise network.
As our systems footprint grows - spanning Exerp, ExerpGo, MyFitApp and digital access platforms, we've created a newly established role to own this space end-to-end.About the role Reporting directly to the National Operations Manager, you'll be the Product Owner across our core systems, driving integrations, developments and enhancements that support our franchise network.
You'll work closely with the Operations team, franchisees, and key vendor partners including the Exerp team.What you'll doAct as Product Owner for Exerp, ExerpGo, Exerp WebApps,



Exerp Staff App and Digital 24/7 AccessManage integrations across all platformsManage system developments across Exerp and MyFitAppManage club support through Zendesk and ensure club issues are resolved within set timeframes.Drive system enhancements and track performance KPIsPartner with the Exerp team and other key vendors on roadmap and deliveryWork closely with franchisees and internal stakeholders to ensure systems meet network needsAbout youExperience owning or managing business-critical systems/platforms (product ownership experience highly regarded)Strong stakeholder management skills - comfortable working across internal teams, franchisees, and external vendorsNaturally structured and detail-oriented, with the ability to manage multiple system streams at onceFranchise or multi-site business experience is a plus, not essentialA newly created role with the chance to shape how systems are owned and managed nationallyBe the go-to expert across our core platformsJoin a supportive, high-performing National Support Office teamGreat office culture, birthday leave, and complimentary gym memberships
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📌 Systems & Product Owner (Victoria)
🏢 Fernwood Fitness
📍 Victoria