At Loreto Community Housing, we are committed
to providing safe, secure and affordable housing while supporting thriving
communities across Tasmania.
We are seeking a proactive and customer-focused Maintenance
Officer to join our team and play a key role in ensuring our homes are well
maintained and our tenants receive exceptional service.
About the Role
Reporting to the Senior Maintenance Officer,
you will be responsible for coordinating responsive and planned maintenance
activities across Loreto Community Housing properties.
You will work closely
with tenants, contractors, and internal stakeholders to ensure maintenance
services are delivered efficiently, professionally and in accordance with
legislative and organisational requirements.
This role involves regular property
inspections, contractor liaison, work order management, maintenance scheduling
and participation in an after-hours emergency on-call roster.
Key Responsibilities Tenant & Stakeholder Service
Deliver a high level of customer service through timely, accurate
and professional communication.
Respond constructively to tenant maintenance requests, concerns and
enquiries.
Build positive relationships with tenants, contractors, and internal
stakeholders.
Provide maintenance support and advice in line with organisational
policies and legislative requirements.
Deliver services in a tenant focused, culturally responsive and
confidential manner.
Property Maintenance & Inspections
Respond to maintenance requests and conduct responsive maintenance
inspections.
Undertake planned maintenance inspections in conjunction with
maintenance staff and contractors.
Conduct vacate inspections and scope of works, including
documentation and photography.
Undertake excess water usage inspections and issue notifications in
accordance with policy.
Complete defect inspections and lock-up inspections for new build
properties.
Perform minor onsite maintenance repairs where required.




Contractor & Work Order Management
Issue, monitor and follow up maintenance work orders within
required timeframes.
Review extension of time requests and contractor correspondence.
Audit completed works and monitor contractor performance against
established KPIs.
Arrange installation and monitoring of alarms in vacant or at-risk
properties.
Compliance & Administration
Maintain accurate records within the Housing Management System and
associated databases.
Manage servicing schedules for assets including heat pumps and hot
water systems.
Prepare reports, documentation and maintenance information as
required.
Ensure maintenance activities comply with the Residential Tenancy
Act **** and organisational policies.
Provide timely feedback to the tenancy team regarding property
condition and tenancy concerns identified during inspections.
Team Contribution
Participate actively in team meetings, training, workshops and
organisational events.
Demonstrate professionalism, integrity and accountability in all
aspects of work.
Contribute positively to a collaborative and supportive team
culture.
Participate in the after hours on call roster for emergency
maintenance responses.
Selection Criteria
To be successful in this role, you will demonstrate:
Relevant Experience and Qualifications
Previous experience in a social housing, public housing, property
maintenance, facilities management or related role.
Relevant tertiary
qualifications in facilities management, building and construction,
property services, or a trade qualification are highly desirable.




Understanding of Tenant Needs
Understanding of and sensitivity to the needs of people on low incomes and
those experiencing complex social circumstances, together with the ability
to maintain the highest levels of confidentiality, professionalism and
discretion.
Communication and Customer Service Skills
Well-developed communication and interpersonal skills, including a proven
ability to build effective relationships and deliver high-quality customer
service to people from diverse backgrounds and life experiences.
Negotiation and Conflict Resolution
Proven ability to utilise negotiation, problem-solving and conflict
resolution skills to achieve positive outcomes, including managing
difficult conversations and responding appropriately to challenging
behaviours.
Legislative Knowledge
Demonstrated understanding of the Residential Tenancy Act ****
(Tasmania) and a practical knowledge of its application within
property maintenance, facilities management and community housing
environments.
Systems and Record Management
Demonstrated ability to work effectively with information management
systems, databases and technology platforms, with a strong focus on
maintaining accurate records, documentation and data integrity.
Organisation and Time Management
Proven ability to plan, prioritise and manage competing demands while
meeting deadlines and maintaining a high standard of work in a rapid-paced
environment.
Additional Requirements
Current Tasmanian Driver Licence.
Registered Working with Vulnerable People Card
National Police Check and other pre-employment screening requirements as applicable.
To apply: Please submit a cover letter addressing the above selection criteria and a copy of your resume via SEEK or for a confidential conversation regarding the role, please contact Brad James on ******** ***.
Applications close Thursday 23rd July ****.

📌 Maintenance Officer (Hobart)
🏢 Loreto Community Housing
📍 Hobart