Client Access and Service Coordinator
The opportunityou will play a key
role in managing the intake, onboarding and coordination of
services across Warrigal Home Services, ensuring a seamless and
responsive client access experience.
Acting as a central point of
coordination, you will support clients from initial enquiry and
referral through to service commencement and ongoing service
adjustments.
This role requires someone who is highly organised, proactive
and confident managing competing priorities.
You will translate
care plans into deliverable services, coordinate service setup,
manage service changes, and work closely with rostering teams to
ensure timely and productive service delivery.
Working collaboratively with Operations Managers, Care Services
Managers, Care Managers and Team Leaders, you will ensure clients
receive appropriate, person-centred services aligned with their
care plans, funding arrangements and organisational policies.
You will also coordinate Assistive Technology and Home
Modifications (AT-HM), ensuring timely procurement, supplier
engagement and installation in line with client needs.
Your
attention to detail, communication skills and ability to manage
multiple stakeholders will contribute to positive client
experiences, safety, and service excellence.
What you'll
bringEssential:
Relevant experience in community, in-home aged care, or
customer service coordination environments
Demonstrated experience working in client service
coordination, intake or service delivery roles within health,
aged care or community services




Highly developed communication and relationship management
skills, including telephone-based assessment and intake
support
Strong organisational and coordination skills with the
ability to manage multiple tasks and competing priorities
Strong problem-solving skills and ability to respond
effectively to changing service requirements
Understanding of person-centred care principles and safe
service delivery
Strong attention to detail and ability to maintain accurate
records and documentation
Ability to identify and escalate risks to ensure client
safety and service compliance
Demonstrated ability to work collaboratively with
multidisciplinary teams
Desirable:
Certificate III or IV in Aged Care, Community Services, or
related field
Experience working within home care, community services or
aged care programs
Knowledge of the strengthened Aged Care Quality Standards
and relevant funding program requirements
Experience coordinating services for CHSP, Veterans' Home
Care or similar programs
Experience coordinating assistive technology or home
modification services
What we offer:
Both full-time and part-time Positions available
Located at our newly renovated wellness hub in Albion Park
Rail
Accrued Days Off (ADOs)



to help you achieve a better
work-life balance
Not For Profit salary packaging benefits – pay up to
$18,550 less tax per year, meaning more money for you
Career break schemes, additional purchased leave and
more
Commitment to on-going professional and career
development
24/7 access to mental, physical, social and financial
support via the LifeWorks app
Lead with PurposeJoin us in creating a
better future for aged care.
At Warrigal, you'll have the
opportunity to drive positive change and help shape an organisation
that truly values people—both our customers and our team.
Apply now to be part of something bigger.
Do work that matters to youThis is your
chance to do work that matters and make a meaningful difference to
the lives of Australia's older community – now and in the
future.
JOIN US AND BE THE DIFFERENCEWe encourage
Aboriginal and Torres Strait islander people, workers of all
abilities, ages and people from culturally and linguistically
diverse backgrounds to apply and join our community.
Are you keen?
Then don't delay applying.
We review applications
as we get them and will close the vacancy once we find the right
person.
Got questions?
You can contact ****** but
please don't send applications through email – we can't accept
them.
If successful, you may be asked to do a medical, National
Criminal History Check or NDIS Worker Screening Check, and provide
references.
Attachments:
- Position Description - Client Access and Service Coordinator.pdf

📌 Client Access And Service Coordinator - Home Services (Wollongong)
🏢 Warrigal
📍 Wollongong