Job Description:Job Description:Key Duties:Support users via phone, email, or in personTroubleshoot Windows OS, Microsoft 365, and hardware issuesInstall and configure desktops, laptops, printers, and peripheralsHandle password resets and user account management (Active Directory)Assist with basic network issues (Wi-Fi, VPN, LAN connectivity)Log, track, and update tickets using ITSM toolsPerform system setup, software installation, and basic troubleshootingEscalate unresolved issues to L2/L3 teamsSkills Required:Basic knowledge of Windows OS and Microsoft 365Understanding of networking concepts (TCP/IP, DNS, DHCP)Familiarity with IT hardware and troubleshootingGood communication and customer service skillsAbility to work in a team and handle multiple tasksGood to Have:IT qualification (Diploma/Degree in IT or related field)Certifications such as CompTIA A+ or Network+Basic knowledge of Active Directory and VPNExperience with ticketing tools (ServiceNow, Freshservice, etc.)Work Location: In personApplication Question(s):Do you have Full Time working rights?
If so, Please mention the Visa Type.Work Authorisation:Australia (Preferred)Work Location: In person

📌 Desktop And Network Support (Hobart)
🏢 MNL technologies
📍 Hobart