This role is ideal for someone who enjoys combining hands-on operational work with meaningful stakeholder engagement and who is confident working across programs to support employment pathways and organisational growth.
HPA Incorporated (HPA) is entering an exciting period of growth and expansion and is seeking a practical, observant, and people-focused person to join our team.
To apply please send your resume and a cover letter (outlining your experience and why you are a strong fit for the role) to ••••@hpa.net.au.
Applications close: 21 August ****.
Previous applicants need not reapply
About the Role
Key Responsibilities
Quality, Compliance & Governance
Lead the organisation's Quality Management System aligned to NDIS Practice Standards
Develop, implement and maintain policies, procedures and governance frameworks
Manage internal and external audits, compliance registers, and continuous improvement systems
Oversee incident, complaints, and risk management processes
Assist with record keeping
Systems & Data (FlowLogic & Compliance Systems)
Act as System Administrator for FlowLogic and key compliance systems
Ensure accurate service recording, data integrity, and alignment to NDIS billing requirements
Identify gaps in service delivery, compliance, or revenue capture and drive improvements
Oversee the Learning Management System (EtrainU) and organisational training systems
Training, Compliance & Organisational Capability
Manage the training matrix and compliance registers
Experience working with a Learning Management System
Ensure all staff complete mandatory training, policy acknowledgements, and compliance requirements
Support the organisation to achieve and maintain NDIS compliance and audit readiness
About Our Programs
HPA delivers a diverse range of programs that support people with disability to build independence, life skills, and employment pathways, including:




PEG Day Program – A structured and engaging day program focused on building life skills and confidence through activities, community participation, and outings
Supported Employment options
Ausdesigns – Secure document shredding, promotional items, corporate wear, merchandise production, and sewing
Kokoda Industries – Commercial woodwork and steel Workshop, pallets, pegs and labouring services
Breaking Ground – Gardening and small maintenance work
Darwin Accommodation & Support Services (DAS) – providing individualised supports for SIL, accommodation, daily living skills, community access, and skill development
About You
To be successful in this role, you will ideally have:
You are a solid, systems-focused leader who understands how people, compliance, and operations connect to drive organisational performance.
You bring:
Demonstrated experience in Quality & Compliance, ideally within NDIS or community services
Proven ability to lead and support managers and teams to achieve high performance
Experience managing IT systems (e.g. FlowLogic, Training systems, LMS platforms) as a system administrator
Strong understanding of NDIS Practice Standards, audits, and compliance frameworks
Experience developing policies, procedures, and governance systems
Ability to analyse data, identify risks, and drive continuous improvement
Essential Requirements
Relevant Experience in Compliance, NDIS Quality Standards or similar, WHS, or related field
Current Ochre Card (Working with Children)
National Police Clearance
NDIS Worker Screening Clearance
NDIS Worker Orientation Certificate
NT Driver's Licence
Why Join HPA?
Be part of a growing organisation with a clear vision and strong leadership
Play a key role in shaping systems, workforce and compliance frameworks
Work in a role that combines strategy, leadership, and operational impact
Access salary packaging benefits to increase your take-home pay
Make a real difference in the lives of people with disability
Previous applicants need not reapply

📌 Quality & Compliance Manager (Darwin)
🏢 HPA
📍 Darwin