Customer Service Administration - CasualKLN Cold Chain (Australia) Pty Ltd - Laverton North VICKLN Cold Chain (Australia) Pty Ltd is a leading provider of cold chain logistics and temperature-controlled warehousing solutions.
We specialise in the safe storage and distribution of perishable goods, including fresh produce, frozen products and temperature-sensitive items.
With a commitment to maintaining the highest standards of food safety and product integrity, we serve clients across retail, foodservice and distribution sectors throughout Australia.
Our Western Suburbs Melbourne facility is a contemporary, purpose-built cold storage complex equipped with state-of-the-art technology.
We pride ourselves on our professional team, operational excellence and dedication to supporting our clients' supply chain needs.
Our culture emphasises safety, reliability and continuous improvement.KLN Cold Chain (Australia) Pty Ltd is seeking a Customer Service Administration professional to join our team on a casual basis.
This role is based in Laverton North, Victoria and offers the flexibility of casual employment whilst providing essential support to our customer service operations.
You will be instrumental in ensuring smooth communication between our customers and internal teams, managing administrative tasks that keep our cold chain logistics business running efficiently.Key ResponsibilitiesProcessing customer enquiries and providing prompt, professional responses via phone,



email and other communication channelsMaintaining accurate records of customer interactions and transactions in our management systemsAssisting with order processing, scheduling and coordination of deliveriesSupporting the preparation of quotations, invoices and other customer documentationLiaising between customers and internal departments to resolve issues and ensure customer satisfactionScheduling appointments and managing calendars for customer service staffPerforming data entry tasks with accuracy and attention to detailContributing to the smooth operation of the customer service function through general administrative supportWhat we're looking forProven experience in a customer service, administrative or office support roleStrong communication skills, both written and verbal, with the ability to interact professionally with customersExcellent organisational and time management abilitiesProficiency in Microsoft Office applications, particularly Excel and WordCompetency with database and customer management systemsAttention to detail and accuracy in data entry and record keepingAbility to multitask and prioritise effectively in a busy environmentProfessional telephone manner and customer service orientationFlexibility and willingness to adapt to the casual nature of the roleExperience in the logistics, cold chain or transport industry would be advantageousWhat we offerFlexible casual employment arrangements that work around your lifestyleThe opportunity to work with a dynamic and supportive teamExposure to the cold chain and logistics industryA professional work environment equipped with modern technologyCompetitive casual rates of payThe chance to develop your administrative and customer service skills
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📌 Customer Service Administration - Casual (Victoria)
🏢 KLN Cold Chain (Australia
📍 Victoria