Customer Success Specialist (Customer Service)We are Australia's fastest growing furniture brand.Headquartered in Wangaratta, Victoria, with the capacity to deliver furniture to your door, nationwide with a 2‐week guarantee.Established in **** and we are still today, a 100% Australian family‐owned business.We still retain our original retail showroom in the heart of Wangaratta, but today the growth of our Ecommerce business and nationwide freight is the main gear of our growth.About the RoleWe're growing our Customer Success Team at our Head Office and are looking for a customer‐focused team member to join our existing team.You'll play an important role in ensuring every customer receives a seamless, professional and positive experience throughout their furniture journey — from the moment their order is placed through to the successful delivery of their furniture.Working closely with our customers and internal teams, you'll help coordinate the delivery process, communicate updates,



resolve any issues and ensure our customers feel supported every step of the way.This is a Monday to Friday, 9:00am–5:00pm position based at our Head Office.At a minimum you will:Basic computer skills requiredHave a can do attitude, nothing is too difficultAn Extremely high level of reliabilityFollow direction wellWork well in a teamTake pride in your appearanceHave experience in a retail, hospitality or admin environmentHave passion to grow your careerMust have Australian work rights for this positionWhat we are offering:The opportunity to work for Australia's fastest growing furniture brand.Ongoing personal and professional development.Varying hourly rate dependent on experienceAn prospect that would typically be exclusive to a capital city, but on your regional doorstep.
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📌 Customer Success Specialist (Customer Service) (Wangaratta)
🏢 McPhail's
📍 Wangaratta