Higgins Coatings is Australia's premier commercial paintingand building maintenance company, delivering complex projects and long-termasset protection solutions for some of the country's most recognised buildingsand organisations.
We are seeking an experienced National Operations Managerto play a pivotal role in driving operational consistency, project performance,capability development and continuous improvement across our national network.
Reporting to the General Manager – Operations / NationalAccounts, this role provides strategic and hands‐on support to our StateOperations Teams, helping deliver exceptional project outcomes, operationalefficiencies and sustainable growth.
About the Role
As National Operations Manager, you will partner closelywith operational leaders across Australia to improve project delivery,strengthen operational capabilities and embed best practice throughout thebusiness.
Key responsibilities include
Operational Performance
Conductpost-project reviews and identify opportunities for improved marginperformance.
Supportoperational teams with project planning, delivery and performanceimprovement.
Drivefinancial discipline through WIP management, billing accuracy and claimsprocesses.
Assistbranches in achieving revenue, profitability and debtor managementtargets.
Identifyand implement operational efficiency opportunities nationally.
Operational Excellence & Compliance
Ensure consistency inoperational processes and project delivery standards.
Drive compliance withquality assurance, ISO and internal operational systems.
Lead nationaloperational reviews and corrective action programs.
Support customercomplaint resolution and continuous improvement initiatives.
Facilitate monthlynational operations meetings.
Leadership, Coaching & Training




Develop operationalcapability across Project Managers, Supervisors and operational teams.
Deliver trainingprograms through the Higgins Training Academy.
Conduct operationalcompetency assessments and identify development opportunities.
Partner with suppliersand stakeholders to deliver industry‐leading operational training.
Coach and mentoroperational leaders to build future capability.
Provide support oncritical and complex projects across the business.
Partner with suppliersto improve service delivery and identify cost‐saving opportunities.
Support implementationand compliance of supplier service level agreements.
About You
You are a highly credible operational leader with strongcommercial acumen and a passion for developing people and improvingperformance.
You will ideally bring:
Significant experienceleading operations within construction, coatings, maintenance, facilitiesmanagement or related industries.
Robust projectmanagement and commercial management capability.
Proven ability toinfluence and drive outcomes through others.
Experience coaching anddeveloping operational teams.
Strong analytical andproblem‐solving skills.
Excellent stakeholderengagement and communication skills.
High attention to detailand commitment to operational excellence.
Ability to travelnationally as required.
Strong Microsoft Officecapability.
Why Higgins?
At Higgins Coatings, our people are at the heartofeverything we do.
We offer
An opportunity toinfluence operational performance nationally.
Exposure to majorcommercial projects and national clients.
A collaborative andsupportive leadership team.
Career growth within anestablished national business.
A strong focusonsafety, quality and continuous improvement.
The chance to leave alasting legacy through developing our future operational leaders.
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📌 National Operations Manager (Melbourne)
🏢 Higgins Coatings
📍 Melbourne