A Rare Opportunity to Lead the Business That Started It AllAfter an incredible 28 years with the business, our long-standing Storage Box Manager is retiring, creating a unique opportunity for an experienced self-storage professional to step into a well-established leadership role.Storage Box is where the Burbank story began.
Opening its doors in ****, Storage Box was the first business in the Burbank Group, before Burbank Homes was established later that same year.
More than 40 years on, we're proud of our rich history, loyal customer base and reputation for providing outstanding service to our local community.We're looking for someone with storage industry experience who is ready to take ownership of our Altona facility and continue the legacy of excellence that has been built over decades.About the RoleAs the Storage Box Manager, you will be responsible for the day-to-day operation of our storage facility, ensuring exceptional customer service, strong financial administration, effective team leadership and the ongoing presentation, safety and security of the site.This is a hands-on and varied role where you'll become the face of the business, building strong customer relationships while overseeing all aspects of facility operations.Key ResponsibilitiesOperations & Facility ManagementManage storage unit occupancy and hire schedulesEnsure the facility is maintained to a high standard of presentation, cleanliness and securityOversee site security and opening/closing proceduresCoordinate maintenance and contractor works as requiredLiaise with office tenants located on-siteFinancial AdministrationMonitor rental payments,



utilities and site expensesPrepare quarterly BAS statementsProcess customer payments and issue receiptsFollow up overdue accounts in a timely and professional mannerPrepare financial reports for the DirectorManage abandoned goods in accordance with relevant guidelinesMaintain and administer thefacility management systemLeadershipLead, support and develop the Storage AssistantFoster a professional, customer-focused cultureProvide coaching, training and ongoing developmentAddress performance matters promptly and effectivelyCustomer ServiceDeliver exceptional service both face-to-face and over the phoneAssist customers with storage unit, trailer and truck rental enquiriesProvide clear information regarding access procedures, payments and site requirementsBuild lasting customer relationships that support business successAbout YouTo be successful in this role, you will bring:Previous experience within the self-storage industryStrong organisational and administrative skills with excellent attention to detailA commitment to delivering outstanding customer serviceProven ability to prioritise tasks and manage competing demandsSound financial administration experienceIntermediate Microsoft Office skillsExcellent communication and relationship-building skillsExperience using Sitelink software (highly regarded)Previous leadership experience or the capability to lead and develop othersWhy Join Storage Box?
This is more than a management role, it's an prospect to lead a business with a proud history and a strong future.Burbank is proud of its people-first culture and ongoing investment in career development.
Our benefits include:Rewards Gateway with discounts across major retailersGenerous Burbank home build discountsCareer development and progression opportunitiesWellbeing and people-focused initiativesEmployee Assistance Program (EAP)A supportive and collaborative team environment
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📌 Self-Storage Facility Manager (Victoria)
🏢 Storage Box
📍 Victoria